Primary Location: All U.S. Locations (remote)
The PaceMate™ Clinical Quality Assurance Specialist will be responsible for supporting quality assurance initiatives across the clinical team, ensuring adherence to PaceMate™ standards. Success in this role will be demonstrated by maintaining productivity targets, upholding audit accuracy, and driving continuous improvement efforts that enhance operational efficiency, optimize costs, and improve overall quality outcomes and margins.
Conduct quality assurance activities to ensure compliance with regulatory requirements and standards.
Perform audits and inspections to identify areas for improvement and ensure adherence to protocols.
Collaborate with clinical leadership to address quality issues.
Continuously monitor and evaluate quality metrics to drive process improvements and enhance patient outcomes.
Contribute to quality improvement initiatives and KPI-driven projects as directed by clinical leadership.
Process remote transmissions as needed to support team volume, while maintaining proficiency in device software, clinical knowledge, and documentation standards.
Perform additional duties as assigned.
Maintain confidentiality of sensitive information and follow all Health Insurance Portability and Accountability Act (HIPAA) and Protected Health Information (PHI) standards/protocol.
Support and contribute to PaceMate™'s patient-centered care philosophy: Every teammate is a caregiver whose role is to meet the needs of the patient.
Bachelor's degree in a relevant field (e.g., healthcare, life sciences, engineering).
Successful completion of a cardiac device rhythm management course or equivalent experience.
Minimum of 3 years of recent cardiac device management experience.
Experience with interrogating and interpreting device diagnostics for all 4 major manufacturers (Medtronic, Abbott/St. Jude, Boston Scientific, Biotronik).
International Board of Heart Rhythm Examiners (IBHRE) Certification (CCDS, CEPS, or CDRMS) required.
Proven experience in clinical quality assurance within the healthcare industry.
Strong knowledge of regulatory requirements, such as Medicare reimbursement guidelines and ISO standards.
Excellent analytical skills and attention to detail.
Effective communication and interpersonal abilities to collaborate with multidisciplinary teams.
Proficiency with collaboration applications and software (Microsoft Office Suite, Teams, Slack).
While performing the duties of this job, the employee is consistently required to remain in a stationary position, constantly operate a computer and other office equipment, and frequently communicate with customers and employees.
Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
Connectivity: Maintain a reliable, high-speed internet connection at your residence.
Must be able to exchange accurate information, with the ability to effectively utilize voice over internet protocol; and repetitive motions using fingers and forearms in data entry.
Geographic restriction: Must reside and work exclusively within the contiguous United States.
Must legally be eligible to work in the United States.
Notification protocol: You must inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. To update your address or request approval for a temporary work location, contact PaceMate IT or your HR representative. Additional information is available in the PaceMate official handbook.
Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (e.g., encrypted external storage) or remain in the worker's possession at all times.
PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.
Supervised by: Director of Clinical Development & Quality Supervises: None
Target Compensation Range: $98,000 - $103,750.00 depending on education, experience, and certifications.
We are an Equal Opportunity Employer and value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
