Community Collection Coordinator

Location: Office, Remote or Hybrid

Annual Salary: £22,000 - £25,000

Hours: Full Time

Contract: Permanent

The Twinkl Prize Draw and Community Collection team enable Twinkl to support educators across the UK financially and with physical, tangible support.

The Prize Draw is a monthly draw. Money from the ticket sales is split between the monthly prize draw winner and the Community Collection. Individuals can purchase tickets and be in with the chance to win a cash prize each month.

The Community Collection is an application process for schools and educational organisations to apply for financial or physical support for a project of their choice for their setting. One applicant receives the main £500 prize and we also provide support for other applications, through free subscriptions, purchasing physical items or sending Twinkl products to them.

Role KPIs

• 100% of contact SLAs met
• 100% of dispatch SLAs met
• Complete 90% of SMART goals

Who are we looking for?

As Coordinator, you’ll be working with the Prize Draw and Community Collection Team and RAK team to ensure our both initiatives are working effectively.

You’ll support the development of both initiatives whilst supporting the day-to-day running of the regular processes. You will contact each of the applicants, each round, and ensure we are providing the direct and bespoke support we can.

This role will require excellent communication and creativity, an understanding of our customers and products, PR awareness and stakeholder management, as you will be working with multiple business areas.

Ongoing projects/how you’ll spend your day:

• Day to day running of processes
• Daily categorising applications for each round
• Personally respond to all applications
• Ensure all prizes are awarded and delivered to winning schools and individuals
• Support on data collection and insight gathering
• Help define and develop improvements to Community Collection and Prize Draw
• Support with the processing and monitoring of RAKs

To succeed in the role, you will:

• Be able to coordinate multiple actions and thrive in a fast-paced and dynamic environment
• Be able to balance creative thinking with project management
• Be able to plan ahead and think creatively
• Have excellent communication skills

Requirements

We're interested in anyone who meets one, or a combination of the following:

• Experience in customer service
• An understanding of Twinkl, its partners and its products
• Experience working in the fundraising sector would be beneficial

You’ll work with:

• Alice Hawkes- Head of Merchandise

• Hannah Corrigan - Community Collection and Prize Draw Manager

Soft Skills:

• Is good fun to be with and has the ability to communicate well with others
• Is organised, able to work to deadlines, and manages time effectively
• A real team player and strong collaborator; adaptable and able to work with others to develop new ideas
• Is able to communicate with colleagues and our external partners effectively, both written and verbally
• Has a hard work ethic, is passionate, driven and loves what they do
• Is honest, trustworthy and reliable
• Open to feedback and implementing feedback in ongoing projects
• Produces quality work and is ready to learn new skills

If you require a reasonable adjustment to the application/selection process to enable you to demonstrate your ability to perform the job requirements please include this at the foot of your covering letter. This will help us to understand any modifications we may need to make to support you throughout our selection process.

In return for everything you can bring, we can offer you an exciting role in a fast-growing and dynamic business, with plenty of career opportunities.

Benefits

Here’s a couple of the things that make Twinkl a great place to be:

· A friendly, welcoming and supportive culture. We believe work should be fun and always put people before process

· Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents.

· From day 1 - Westfield Health, 29 annual leave days per year plus up to four additional days that may be awarded each year by the company, flexible working policy with opportunities to work from home, Twinkl subscription, access to a financial wellbeing coach and platform

· After probation - company sick pay and cycle to work scheme

· Long term service reward after 2+ years of service - Life insurance, enhanced pension contribution, enhanced maternity pay, enhanced adoption pay and enhanced paternity pay.