Community Management US Team Lead, Microsoft - Remote

US Social Community Manager Lead - Remote

Hours of Support: Monday – Friday, 8am – 5pm PT

Designit is growing, and we need amazing talent to join our team. If you have an entrepreneurial attitude with a deep spirit of service and killer subject expertise, we want to talk to you. We are always looking for the next great consultant to raise the bar and push Designit to be better than we were yesterday. Staying hungry, curious, and looking forward to what’s next is part of our DNA.

In this role, you will join the Designit team that supports Microsoft Cloud Marketing Social and Blog. This world-class social team operates 100+ social media channels and 20+ marketing blogs designed for developers, IT decision makers, IT implementers, business decision makers, and end users. Each month, we publish over 3,000 social posts to help, inform, entertain, and engage community members across the globe. Azure, Power BI, Microsoft 365 and Microsoft Teams are just a few examples of the 170+ innovative products and services that comprise the Cloud Marketing Blog and Social ecosystem.

The Social Community Manager Lead supports the Community Management workstream, which manages our Twitter, Facebook, LinkedIn, and Instagram channels. In this role, you will lead a team of Social Community Managers to ensure that our community management strategy and execution maps to our client’s business objectives. The ideal candidate is a skilled leader with impeccable attention to detail and excellent communication skills who works successfully with team members, stakeholders, and senior managers.  

What you will do:

• Drive work direction for team of Social Community Managers
• Represent Community Management Team to Microsoft stakeholders and broader Cloud Marketing Team
• SME managing quality, training, and direction for US-based team members of 8 directs.
• Act as the primary point of contact for client requests during shift; regularly coordinate with other leads
• Serve as an operational subject matter expert by establishing, demonstrating, and sharing best practices with team
• Oversee onboarding, account setup, and training of new hires, including interview participation
• Manage performance, 1:1s, escalations, and PTO coverage plans
• Contribute to performance reviews
• Direct regular documentation updates and process improvements
• Lead event delivery and staffing plan in coordination with Microsoft and Designit
• Act as the point of contact for all platform and tooling issues among Community Management Team
• Drive platform improvements and feature requests
• Learn about and communicate new features and processes to Social Community Managers and broader team
• Communicate fan engagement campaign requirements to Social Community Managers
• Act as the point of contact for Social Community Manager escalations

What you bring:

• 4+ years in a client-facing role at a marketing agency or large corporate enterprise 
• 2 – 4 years of copywriting experience
• Bachelor’s degree in business, marketing, management, or related field 
• Experience managing a team
• Proven track record of taking a strategic and deeply customer-minded approach to social media
• Experience using social media management tools such as Opal, Sprinklr, and Power BI
• Ability to present to clients who are at the director level with a high degree of confidence and professionalism
• Customer service experience working in fast-paced environments
• Familiarity with Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Who you are:

• You are a skilled leader who enjoys developing teams and people while managing a high volume of requests and tight deadlines 
• You have top-notch interpersonal, communication, and presentation skills; you communicate effectively with stakeholders, team members, and senior managers 
• You have impeccable attention to detail  
• You manage ambiguity with unwavering persistence; you drive workgroups to consensus and meaningful outcomes
• You are self-sufficient: you can work with little direct supervision, but you know when to ask for help 
• You are passionate about social media and B2B technology  
• You are collaborative to the core, with a demonstrated ability to work in a team environment as a leader and a member
• You are comfortable working remotely and managing a remote team

Compensation Range: $95,000 - $100,000

This compensation range is indicative of the role. Compensation offered is on the basis of evaluation during interview process, the candidates range and depth of experience, business and market financials and internal pay parity. This role comes with a variable pay component based on performance.

Want to know more Designit?

Check us out online: www.designit.com. Just so you know, we don’t have a dress code, but we do have a strict no jerk policy.

Please note that all official communications regarding this job opportunity will be sent from email addresses ending with @designit.com. Be cautious of any correspondence originating from other email domains and refrain from sharing personal information in such cases.

Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.