About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!
Who We Want
Content Analysts read and apply codes to consumer generated content posted to our client's websites. This content includes product reviews, questions, and general comments. Bazaarvoice has over 12,000 global clients. Each client has a unique set of guidelines by which their content is processed and coded. The Content Analyst is also a multi-faceted individual who may be utilized for occasional special projects. You will be expected to handle content in English only. This is a part-time hourly position done from home. You MUST reside in the United States in one of the states listed below. The start date for this position is Monday, May 6, 2024.
A new Content Analyst participates in a four week, paid training program. The Content Analyst will learn online modules, be expected to study independently, take online exams, and attend scheduled webinars. Training is done remotely.
Once the training is complete, the Content Analyst will commit to a semi-flexible schedule of 16 hours each week, Monday through Sunday. 4 of those 16 scheduled hours MUST be on the weekend on Saturday and/or Sunday. These 16 hours will be assigned to days of the week but can be worked anytime within a 12-hour block. In addition to the 16 hours, we offer you the chance to work extra flex time hours whenever you choose. Up to an additional 13 hours can be worked anytime during the week, up to a maximum of 29 hours per week.
Following completion of the training program all new Content Analysts will be assigned to a Coach - an experienced Content Analyst - who will work closely with them during the first weeks of moderating live content. Candidates must be comfortable interacting in an online environment, asking and responding to questions through email, and able to quickly learn and make work-related adjustments based on feedback given.
We are looking for candidates who can commit to a successful completion of the training program and are able to integrate a part-time work commitment seamlessly into their lifestyle. Preference will be given to candidates with professional work experience.
Following completion of the training program all new Content Analysts will be assigned to a Coach - an experienced Content Analyst - who will work closely with them during the first weeks of moderating live content. Candidates must be comfortable interacting in an online environment, asking and responding to questions through email, and able to quickly learn and make work-related adjustments based on feedback given.
Skill and Experience Necessary for the Role
Background Requirements:
- Bachelor’s degree or equivalent international credential, required.
- Professional working proficiency in English.
- Possess a high level of comfort with learning and utilizing new applications and tools.
- Live and have Authorization to work in the United States.
- MUST be a resident of one of these states: AR, FL, GA, IN, IA, KS, KY, MI, MN, MS, MO, NE, NH, NM, NC, OH, OK, PA, SC, TN, TX, UT, VA and WI.
- Ability to work a semi-flexible schedule of 16-29 hours per week. 16 hours are required Monday through Sunday. of those 16 hours must be worked on between Saturday at 12:01 AM CST and 12:00 PM CST on Sunday. An additional 13 hours can be worked anytime during the week (Monday to Sunday) to reach the maximum of 29 hours per week.
- Possess a computer with up-to-date operating system, an up-to-date smartphone, and have access to reliable, high-speed internet; a highly functioning home office is required.
Basic Skills:
- Possess high level of comfort with technology applications.
- Prior professional experience desired.
- Proficiency with e-mail, online messaging services and forums, and Web applications.
- Proficiency with Office applications, including Word, Excel, and Outlook.
- Professional communication skills.
Job Skills:
- The ability to adapt to Bazaarvoice and our clients’ changing business needs.
- The capability to quickly assess content for suitability based on established guidelines and codes.
- The capacity to accurately apply all appropriate codes to received content.
- Display job-related dexterity and situational awareness expected of a mentored team member.
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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