Wyndham Hotels & Resorts is now seeking a Coordinator, Sales Support to join our team.
Why Wyndham?
By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!
The Role
Coordinator, Sales Support provides crucial assistance to Wyndham’s sales team and customers, helping enable revenue growth while gaining exposure across all aspects of the end-to-end sales process. Primary responsibilities include supporting sellers by handling activities across the sales process and multiple opportunities. Typical activities range from responding to group opportunities to including hotel sourcing, responding to customer requests, providing proposal and RFP response support, rate loading, and facilitating contract execution to help secure new business for your assigned sales team. Sales Coordinators often liaise with hotels directly to support RFP responses, address collateral needs, build presentations, and coordinate meeting logistics with prospects and customers. Identify opportunities in executing all E-bids processed to accelerate the conversion and WIN bids. Sales Coordinators also support existing customers by addressing inbound requests and questions related to reporting, invoicing, and activation. The ideal candidate is highly motivated by team success and collaborates effectively with prospects, customers, hotels, vendors, and internal teams to help drive new sales for Wyndham.
What you'll do
Account & Lead Management / RFP & Rate Loading:
- Monitor assigned leads, RFPs and hotel responses, to help ensure timely follow-up Assist follow-up with hotels and accounts when needed to ensure awareness regarding RFP status and pricing.
- Work within Salesforce, CVENT and other systems as needed daily to upload leads, monitor bookings, and handle rate loading.
- Assist sellers with audit requests, and reviewing customer commissions are up-to-date for assigned account.
Sales & Client Reporting:
- Leveraging tools including Birst, CVENT, Lanyon, and Salesforce.com reporting, create, analyze and deliver standard reports/dashboards to meet sales management as well as customer reporting requirements.
- Assist Sales Directors and leadership by addressing ad hoc customer and account reporting.
- Support specific sales and customer meetings by providing select reports and dashboards to support meeting objectives.
Sales & Customer Engagement Support:
- Assist with planning, coordination and execution of prospect/customer meetings, sales trips and tradeshows.
- Assist with tradeshow responsibilities, including loading lead information into CVENT.
- Support event performance by sending e-blasts (both pre- and post-show), and tracking attendance and related follow-ups.
- Assist sellers with important account projects, update customer profiles and account plans, and help maintain data accuracy as needed within key systems (e.g., Salesforce.com, etc.)
You'll be successful if you have
Desired Behaviors & Learning Mindset:
- Willingness to dive-in, learn and support the success of your assigned sales team.
- Intuitively understands the importance of collaboration and timely follow-up.
- Strong written and verbal communication.
- Maintains a strong desire to learn every aspect of the sales process, establishing foundational knowledge to support a career in sales.
- Compelled to learn about every aspect of the hospitality and travel industry.
Business Acumen:
- Strong project management, organizational, and time management skills are essential.
- Ability to lead cross-functional and cross-organizational projects from start to finish, ensuring timely delivery and budget compliance.
- Ability to develop relationships with internal cross-functional teams to effectively address sales and customer issues.
- Ability to multitask and re-prioritize activity on a daily basis to support sales efforts.
Technical Acumen:
- Strong analytical capabilities to build effective reports and dashboards, and conduct trend analysis.
- Technical aptitude including the ability to quickly master tools including Microsoft Office, Salesforce.com, CVENT, Birst, and Lanyon.
Required Qualifications/Experience
- Bachelor’s degree required. Equivalent experience will be considered in lieu of a degree.
- Minimum 1-2 years relevant work experience.
- Proficiency in Microsoft Office, Salesforce, and other industry-specific sales tools.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,200 hotels across over 95 countries on six continents. Through our network of approximately 872,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.
Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.
Employment Status: Full-time
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