Corporate Investigations Anomaly Detection Analyst (GCC Africa - Remote)

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What We'll Bring:

What You'll Bring:

The Team’s Focus

Anomaly Detection Analyst supports the Anomaly Detection & Monitoring team (ADM) and conduct Tier 1 review of alerts generated from the anomaly detection tools. Their objective is to review then analyze alerts for suspicious activity and/or anomalous behavior and escalate such alerts for further investigation.

Impact You'll Make:

How You’ll Contribute:

 Identify suspicious activities and/or anomalous behavior to detect potential fraudulent activity, account misuse, contractual/policy violations and escalate alerts to Corporate Investigations team for further due diligence.

 Create clear and descriptive documentation in the case management system that illustrates and supports the decision to close or escalate an alert

 Meet the turn-time, productivity volume service level agreements and quality assurance expectations established by management

 Provide feedback on the end-user experience of the anomaly detection tools

 Communicate issues and updates to management in a timely manner  Adhere to a set of standards and quickly escalate/articulate program gaps

 Assist in project-related tasks on an adhoc basis

 Provide support to South Africa and US during its business hours; may require some flexibility

 Work with relevant Global Technology partners to troubleshoot any technical issues impacting the anomaly detection tools

What You’ll Bring:

 Two or more years of professional experience

 Detail-oriented mindset and strong organizational skills

 Ability to be flexible, quickly adapt to change and act with sense of urgency  Excellent verbal and written communication skills

 Proficient in MS Office  Experience with BI tools, ie. Yellowfin, Tableau, etc. (preferred)

 Fraud-related knowledge (preferred)

It is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa and will not be able to work in a location outside of South Africa.

A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line in order to work effectively.

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