Credit Collection Specialist

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to revolutionize commerce globally to make moving money, selling and shopping, personalized and secure.

Job Description Summary:

Your Way to Impact:

As a Credit Collection Specialist, you will perform a range of collection duties including monitoring the status of aging and delinquent accounts, while building and maintaining a professional interaction with customers at all times by phone (and email). An Agent within Credit Collections exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in a collaborative team environment.

To join the team, we are seeking enthusiastic and self-motivated individuals who thrive in a busy, target-driven environment. As a Credit Collection Specialist, you will be passionate about delivering paramount customer service while continuously learning and improving. Our goal is to deal with our customers with empathy and understanding, meeting the unique needs of each customer, and striving for the best possible outcome.

Job Description:

Your day to day:

• Reach out to customers via an automated Dialer system, inbound calls, and email transmission to establish affordable payment solutions for their accounts.
• Construct individually tailored solutions while following all local laws and regulations regarding Collections and Debt recovery.
• Maintain and promote a positive attitude while achieving the Right Customer Outcome and quality goals.
• Display initiative to take on additional responsibilities geared towards professional growth and development.
• Identify and guide Vulnerable customers to achieve the Right Customer Outcome
• Identify payment options on past due accounts to bring accounts in positive standing as well as construct individually tailored solutions for all facets of the customer’s repayment management through the use of education and debt repayment plans.
• Signpost customers to the correct plan to suit their needs.
• Discuss affordability testing tailored to meet the customer's circumstances.

What you need to bring:

• Strong Customer focus - Excels at customer interaction, exhibits creativity and skill in delivering practical solutions and thrives in a collaborative team environment.
• Strong verbal (phone) & written (email) communication skills: actively listen and speak clearly to customers and use proper grammar and punctuation.
• Strong working knowledge of external systems and PC-based internet and software applications (The Internet, Microsoft Office - Outlook, Word, and Excel)
• Ability to adapt to an ever-changing environment that requires flexibility, especially around processes and shifts (which are subject to change, and which can include Weekend work and some late evenings)
• Reliable High-Speed Internet: Ensure you have a stable and high-speed internet connection to support uninterrupted communication and work activities.
• Demonstrate a strong commitment to understanding and meeting the needs of customers in compliance with FCA guidelines and consumer duty.
• Secure and Private Workspace: Create a designated workspace that is free from distractions and provides a secure environment for handling sensitive customer information.

Competencies:

• Customer Focus
• Drive for the Right Customer Outcome
• Attention to detail
• Composure
• Listening and Empathy
• Functional/Technical Skills
• Flexibility
• Teamwork

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole of you. We have great benefits including a flexible work environment, employee share options, health and life insurance, and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Additional Job Description:

Subsidiary:

Travel Percent:

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

Click Here to learn more about our culture and community.

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. For more information, visit https://www.paypal.com ,  https://about.pypl.com and  https://investor.pypl.com.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].

Any general requests for consideration of your skills, please Join Our Talent Community.