A little bit about us…
The world’s leading student loyalty network and accredited ‘Great Place To Work’,
Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featured in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, we’re always innovating to offer new solutions
that satisfy our consumers, drive ROI for our clients and create an empowering workplace for
our employees.
Equity, Diversity & Inclusion at Pion
Because this part deserves a place at the top of the job ad… Here at Pion, we’re working hard to grow an inclusive, diverse and respectful group of people we’re proud of. Accountability plays a big role in our company values, and we’re totally honest, open and transparent about our ED&I efforts. This is why we’ve made our commitments and internal statistics visible for everyone to see here. Our ever-evolving culture is defined by our people, and it’s all part of #LifeAtPion.
Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria.
If you need any adjustments to support you with your application, just drop us an email at [email protected].
Requirements
About the role
As a result of our incredible success and growth, we are looking for a CRM Lead to join us. The CRM Lead will be responsible for developing and implementing strategies to maximise customer retention, and revenue through effective use of our CRM system.
We are looking for a blend of technical expertise, strategic thinking, and strong leadership skills to drive CRM initiatives forward with a growth mindset and data-driven decision-making.
Responsibilities include:
- Developing and executing CRM strategies to optimise customer lifecycle, including segmentation, targeting, and personalised messaging,
- Overseeing the implementation and maintenance of the CRM system, ensuring data accuracy, integrity, and security, and leveraging insights to inform strategic decisions.
- Collaborate with cross-functional teams to identify CRM requirements and translate them into actionable plans, utilising data-driven insights to maximise impact.
- Guiding the design and execution of automated marketing campaigns, customer journeys, and workflows, leveraging data analytics to refine strategies and drive results.
- Analysing CRM data to identify trends, insights, and opportunities for improvement, driving data-driven strategies that enhance customer engagement and retention.
- Establish KPIs, track performance metrics, and generate regular reports to measure the effectiveness of CRM initiatives, using data to optimise strategies and achieve key business objectives.
- Manage a team of CRM managers, providing leadership, direction, and mentorship to drive performance and achieve departmental goals.
A little bit about you…
We’d really like to hear from you, if you have…
- Extensive experience in CRM and lifecycle management, with a proven track record of success in driving customer engagement and retention through data-driven strategies.
- Proficiency in CRM software and marketing automation tools, with a strong understanding of data analytics and reporting.
- Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
- Demonstrated leadership experience, with the ability to motivate and mentor team members and foster a growth mindset that embraces change and innovation.
- Highly organised, detail-oriented, and able to manage multiple priorities in a fast-paced environment, driving results through effective project management and execution.
- Knowledge of GDPR and other relevant regulations governing customer data privacy and protection.
Benefits
Life at Pion
Let’s take a look at just a few things that make Pion an amazing place to work…
💰 Competitive salary.
🌴 Unlimited holiday. We strongly believe in a healthy work life balance, so we don’t cap the number of paid time off days you take. By doing this, we hope to help promote a sustainable way to work while maintaining your health and wellbeing.
🏆 Accredited 'Great Place To Work’ company in three categories https://www.greatplacetowork.co.uk/workplace/item/3545/Student+Beans
👩🏽💻Remote first working environment, meaning you’re not obligated to come into the office, you can choose the environment you think you excel best in.
📅 Flexi-time, including Flexi Friday which gives you the opportunity to finish at 1.30pm.
❤️ Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
🛍️ Incredible partnership discounts for the biggest brands in the world. Google, Apple, Ted Baker, GymShark, Domino's and Uber to name a few!
🧠 Commitment to personal development and career growth. Think learning budgets, coaching workshops and progression plans.
💻 £200 work from home set up allowance to put towards your home office.
Want to know more?
Check out our career site for everything you need to know about starting a career with Pion…
https://partner.studentbeans.com/about-us/careers/
Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.
United Kingdom
