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    Zabota LLC

    CSM/Account Manager 2

    Zabota LLC
    Contract
    Verified Remote
    RemoteUSD 26,400 - 30,000Sales3 weeks ago

    About this role

    Our Client:

    fast-growing digital agency that specializes in paid social advertising and content creation for eCommerce and DTC brands. With a team structure built around dedicated pods, they deliver high-performing campaigns and creative content across platforms like Facebook and TikTok. The agency currently manages over 30-45 client accounts at a time, combining hands-on strategy with streamlined content delivery.

    Responsibilities:

    • Manage a portfolio of 30-40 clients, balancing both hands-on accounts and lower-touch content-focused clients.

    • Lead client onboarding and set them up for long-term success within the agencys systems.

    • Act as the primary point of contact, maintaining strong, proactive communication.

    • Track milestones and deliverables, ensuring smooth progress across teams and clients.

    • Escalate client feedback and issues to internal teams (e.g., creative, video, design).

    • Collaborate closely with internal creative strategists, designers, and editors to fulfill project needs.

    • Support upper management by flagging at-risk accounts and assisting with prioritization decisions.

    • Utilize Slack, Notion, and other tools to manage day-to-day operations and documentation.

    Expectations:

    • Previous agency experience with a strong focus on client relationship management.

    • Comfortable working full-time on a US timezone schedule.

    • Fluent in English with excellent communication and interpersonal skills.

    • Working knowledge of paid social platforms (especially Meta and TikTok Ads); prior experience in media buying or ad creation is a plus.

    • Strong familiarity with Slack and Notion.

    • Confident, organized, and proactivecomfortable making decisions and guiding clients independently.

    • Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.

    The Offer:

    • Salary Range: $2,200$2,500/month (negotiable based on experience).

    • Fully remote B2B Contract, CST time zone.

    The Hiring Process:

    • Interview with Zabota team

    • Initial interview with our client company

    • Second interview with our client and/or test task

    • Decision and official offer

    *Only CVs in English will be accepted. Only shortlisted candidates will be contacted.

    About Zabota LLC

    Zabota LLC
    Zabota LLC

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