We are looking for a Customer Care Specialist with a passion for helping others and who is interested in joining our growing team and making a difference at Verra Mobility. This is not your average contact center! We take your success seriously! Our team has created a clear & dedicated training program that enables you to perfect your skills & become an expert with our products and services . Our program is built in layers for your career growth, we want you to own it!
You’re a great fit for this role if you are a motivated team player with a positive attitude, are tenacious and able to think critically through solutions, you have an empathetic nature, and believe that 80% of success is showing up. If you enjoy working in a fast-paced environment, pushing yourself to always improve and serving customers come join our exciting team!
Essential Responsibilities
What you'll do:
· As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will provide information or guidance to rental car customers using a positive, empathetic and professional approach
· Use appropriate tools and resources to reach a complete and accurate resolution focusing on first contact resolution
· Develop and maintain product, process and technical knowledge related to services
· Exhibit effective verbal, interpersonal, and written communication skills tailored to the audience
· Meet the performance goals established for the position in the areas of productivity, efficiency, schedule adherence, quality, customer satisfaction and attendance
· Other duties as assigned
Verra Mobility Values
An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:
With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice
Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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Verra Mobility operates the Verra Command Center (VCC), a 24/7 remote technical support and oversight operation responsible for roadside monitoring and enforcement implementations across the United States and Canada. The company specializes in photo enforcement systems, including red-light camera technology and related devices, serving government clients. Verra Mobility provides fast and reliable troubleshooting, monitoring, and maintenance services to ensure enforcement sites remain operational and functioning at peak efficiency. The company manages complex field service operations including equipment maintenance, compliance verification, and system uptime across multiple states.
