Customer Engagement Specialist, Government

Our Mission and OpportunityEarly education is one of the greatest determinants of childhood outcomes, is a must for working families, and has a lasting social and economic impact. Brightwheel’s vision is to enable high quality early education for every child — by giving teachers meaningfully more time with students each day, engaging parents in the development of their kids, and supporting the small businesses that make up the backbone of the $175 billion early education market. Brightwheel is the most loved technology brand in early education globally, trusted by thousands of educators and millions of families.
Our TeamWe are a fully remote team with employees across every time zone in the US. Our team is passionate, talented, and customer-focused. Our exceptional investor group includes Addition, Bessemer Venture Partners, Chan Zuckerberg Initiative, GGV Capital, Lowercase Capital, Emerson Collective, and Mark Cuban.
We believe that everyone—from our employees to the students, teachers, and administrators we serve— should be given the opportunity to learn and thrive, whatever their background may be. We celebrate diversity in all forms because it allows our team and the communities we serve to reach their full potential and do their best work.
Who you areWe are looking for someone who is passionate about helping our customers succeed. You are a people person and a customer person. You are excited to spend all day on zooms and phone calls with our customers. You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick and to help them adopt new features, solve problems, and get the most of brightwheel. You are curious, a problem-solver, a go-getter. You are comfortable owning incredibly ambitious customer adoption and retention goals. You are passionate about improving the world through education and technology. And you are excited about working at a startup on a rapidly growing team where our goals, roles and incredible opportunities evolve every day.

What you’ll do

• Proactively engage with customers through calls, Zoom meetings, emails, and text messages to ensure they derive maximum value from brightwheel, leading to prolonged customer retention.
• Identify and advocate for the use of specific brightwheel features that align with individual customer needs, enhancing their overall experience and satisfaction.
• Regularly evaluate customer interaction with brightwheel to identify their level of engagement, pinpoint challenges, and facilitate swift resolution of any issues.
• Serve as a crucial link between our customers and our internal teams, ensuring customer feedback and insights are effectively communicated to the Product and Engineering teams to guide product development and improvement.
• Work closely with various teams within brightwheel, such as Sales, Marketing, and Customer Success, to ensure a cohesive customer journey and to meet and exceed customer adoption and retention goals.

Qualifications, Skills, & Abilities

• Proven sales experience with a demonstrated ability to meet and exceed goals.
• Comfort with a high volume/velocity sales approach (e.g., 30+ calls/day)
• Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
• Excellent communication, organizational, time-management, and prioritization skills
• High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
• Additional Preferred Skills: Familiarity with Salesforce and basic Excel/Google Sheets. Experience in a startup environment and knowledge of the early education sector are advantageous but not required. Proficiency in both English and Spanish.

Brightwheel is committed to creating a diverse and inclusive work environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, or veteran status.