ABOUT QUINCE
Quince is a destination for builders, creators, innovators, and operators who want to come together and challenge the status quo. Our mission is simple: make really high quality essentials for really low prices, fairly and sustainably. We deliver on that mission through a unique manufacturer-to-consumer (M2C) model eliminating the layers of traditional retail that add cost and result in consumers paying more than they need to. We find, build relationships with, and work directly with the manufacturing partners behind some of the world’s finest products. From there, our teams design smart, efficient operational processes and build and deploy proprietary technology, AI, and analytics to help us scale fast.
What began with a small assortment of elevated basics has quickly grown into a cross-category brand spanning apparel, accessories, home goods, and more. Today, tens of millions of people across a growing number of countries come – and return – to Quince because they trust us to deliver.
OUR CULTURE
Quince is a culture built for builders by builders. Our way of working starts with a blank sheet of paper. We question conventional thinking, use technology and data to uncover new opportunities, and move quickly to turn ideas into reality. We aren’t interested in replicating how others do retail. We’re building a better way – at a speed and scale unlike anything that’s been done before.
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
You'll be the category authority—a hybrid of customer service specialist, product owner, and operations strategist. In this customer facing role you’re not just solving problems. You're owning the entire experience for your product line and pushing the business to get better. This is a true omni-channel position - your customer interactions will span across multiple channels including phone, sms/chat and email.
But it doesn't stop there. You notice patterns. You gather data. You think about why problems are happening in the first place, not just how to fix today's customer. You collaborate systematically. "We've had 7 quality complaints on this item in a month. Here's the evidence. Here's what I think we should do." You prevent the next problem.
You're also an expert. The team comes to you. You know the products inside and out. You understand the customer complaints, the common issues, the edge cases.
This is a startup, which means gray areas pop up daily, we move fast, and you'll have impact quickly. You'll own things. You'll grow here. You'll make a real impact on how we serve customers and build our business.
Who you are:
Customer satisfaction. Quick response times. Rare mistakes. High volume without cutting corners. Within 90 days, you've identified one systemic way to prevent customer problems
Compensation & Benefits
All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.
WHY QUINCE?
Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.
EQUAL OPPORTUNITY & HIRING INTEGRITY
Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis.
Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.
Security Advisory: Beware of Frauds
At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.
Quince is a direct-to-consumer (DTC) retail company founded in 2018 that disrupts the fashion and home goods industry by offering high-quality essentials at radically low prices through sustainable and ethical manufacturing practices. The company eliminates traditional retail markups by cutting out middlemen and leveraging just-in-time manufacturing, while partnering with world-class manufacturers globally. Quince operates as a tech-driven company that integrates AI, analytics, and automation to deliver premium materials and timeless design across apparel categories (women's woven tops) and home goods (utility bedding, rugs, mattresses, window treatments). The company serves millions of customers with a core mission to democratize luxury and make exceptional craftsmanship accessible to everyone without compromising on social and environmental responsibility.
