Company Description
AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe.Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands.
Curious minds, adventurous experts and tech-savvy professionals - one team, one billion euros revenue. Catch the ride!
Job Description
Responsibilities
Conduct surveys and record the feedback with 100% accuracy
Conducting voice interviews (in-depth interviews, u-tests, etc)
Transcribing interviews
Helping Customer and User researchers find insights
Using problem-solving skills to handle difficult or irate customers
Requirements
Experience working in a customer service
Experience in conducting interviews
High level of emotional intelligence
Excellent interpersonal and listening skills
Confident and able to approach people
What do we offer?
Competitive salaries based on your professional experience
Meals Allowance
Fast growing international company with stable employment
Annual vacation of 22 working days and 1 additional day off on your birthday
Healthcare Insurance
Mental Wellbeing Program – the opportunity for free psychological counseling for you and your family members 24/7 hotline and online sessions
AUTODOC Corporate Discount (1,080 Euros per annum) to order parts for their own use at special discounted rate
Retail discounts of up to 75% on travel, technology, fashion and much more
Opportunities for advancement, further trainings (over 650 courses on soft and hard skills on our e-learning platform) and coaching
Free English and German language classes
Referral Program with attractive incentives
Flexible working hours and hybrid work
Join us today and let’s create a success story together!
Portugal
