We are looking for a dedicated and personable Customer/Member Service Representative to join our team. In this remote role, you will be responsible for delivering outstanding service to our customers/members, assisting with inquiries, resolving issues, and providing accurate information in a timely manner. You’ll act as a liaison, ensuring customer satisfaction and maintaining our high service standards.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
Assist members with account management, troubleshooting, and product/service guidance.
Identify and resolve customer issues efficiently, escalating complex cases to supervisors as needed.
Maintain detailed records of customer interactions, updating accounts, and logging calls.
Work collaboratively with other team members and departments to resolve member concerns.
Provide product or service information, answer questions, and offer relevant solutions.
Stay up-to-date on company policies, procedures, and product/service knowledge.
Continuously seek opportunities to improve customer service practices.
Requirements:
High school diploma or equivalent; a degree in a related field is a plus.
Previous experience in customer service, call center, or support roles (remote experience preferred).
Excellent verbal and written communication skills.
Strong problem-solving skills with a positive and patient attitude.
Ability to work independently and remain focused in a remote setting.
Proficient in basic computer applications and customer service software.
Qualifications:
Experience in a similar role within the [industry-specific] sector.
Familiarity with CRM tools, ticketing systems, and remote work applications.
Bilingual abilities (language depending on market needs).
Benefits:
Competitive salary and performance-based incentives.
Flexible working hours.
Opportunities for career growth and development.
Paid training and ongoing support.
United States
