Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Home to the most loved and trusted hygiene, health, and nutrition brands that people love worldwide and have trusted for generations. As well as this, they are well-known for their relentless pursuit to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media and strive for first-contact resolution.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What you will be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Offering an omnichannel service to our consumers via telephone, email, chat, and social media
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
Requirements
What skills & experience will you bring to us?
- A fluent level of Russian/Ukrainian with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
Benefits
What do we offer?
- Start date: 18th of October
- Contract: Temporary for Maternity Leave (1-month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Monday, Tuesday, Thursday & Friday, intensive shift from (8:00am to 4:00pm). Wednesday intensive shift from 1:00pm to 8:00pm.
- Salary: €17,537.76 gross per year
- Incentives: Top performance incentives
- Holidays: 2 days accrued per month / 24 calendar holidays per year
- Paid bank holidays + 1 extra day in lieu
- Working from home: For candidates outside of Catalunya
- Training: 2 weeks of training from Monday to Friday, from 9:00am to 6:00pm
- Office location: Barcelona (La Sagrera)
Other Benefits:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program – Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
- Our process: Submit CV, then email, phone screening, and video interview.
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