Customer Onboarding Specialist

About the Role

The Customer Onboarding Specialist will lay the foundation for customer success! Implement strategies and processes that deliver consistent customer satisfaction and retention. Use your product knowledge and problem-solving skills to enhance customer engagements and achieve successful outcomes throughout all phases of the customer lifecycle. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.

This role will also partner with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Deliver feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Be a customer advocate to find solutions, identify product enhancements, and other actions to meet the needs of customers.

About the Job

• Execute customer onboarding processes to build a strong customer relationship foundation

• Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers

• Track and document onboarding success against key milestones

• Follow up on and provide status updates to appropriate stakeholders throughout onboarding process to remove roadblocks

• Deliver customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges

• Understand the customer’s maintenance strategy and how they operate, then partner with internal teams to configure the product to fit into those processes as effectively as possible

• Leverage feedback for continuous improvement to the customer onboarding process

About You

• Customer obsessed

• Self motivated with strong sense of urgency

• Tech savvy

• Detail Oriented

• Good oral, written, and interpersonal communication skills with an aptitude to correspond across all levels in a tactful, mature, and professional manner

• Organized with excellent time management skills

• Ability to remain flexible and work collaboratively in a fast paced environment

• Some healthcare industry experience preferred

What we offer Gentem is committed to pursuing and hiring a diverse workforce and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of any characteristic protected by applicable federal, state or local law. We provide:

• Generous, flexible vacation

• Premium medical plans (We are a healthcare startup after all!)

• 99% paid premium for dental and vision

• LTD , STD, and Life Insurances

• Employer Sponsored 401 (k)

• Employee Assistance Programs for your Physical, Mental, Social, and Financial Health

• Paid Parental Leave

• Adoption Assistance

• WFH (We are a fully remote team!)