We are looking for a Customer Operations Specialist (Level 2), to work with Wonolo’s Customer Operations team. In this role, you will provide exceptional administrative support for customers who do not have enough bandwidth to manage on their own. You will be working closely with our customers so professionalism and attention to detail are very important. You will be the voice of the company and set the tone of our users’ experience. We currently have a specialized team of superstars who have helped us greatly in our growth and success
Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on!
We welcome qualified candidates located anywhere in the Philippines .
What you'll do:
- Support operational needs and challenges of our stakeholders and customers
- Respond to queries and concerns from customers and stakeholders in a timely fashion through email or internal tools
- Identify and assess customers’ needs to achieve satisfaction
- Handle escalations and complex customer issues
- Maintain broad knowledge of customer procedures
- Ensure integrity and consistency in business workflow
- Build sustainable relationships and trust with customers through open and interactive communication
- Finding ways to improve processes and procedures to help the business and team
- Involved in learning our product from a functional perspective, helping our customers with their questions, and addressing their problems and concerns.
Who you are:
- You’re a professional team player with a positive attitude that makes you want to delight our customers every day
- You’re a self-starter with excellent interpersonal, analytical, and problem-solving skills
- You’re smart, honest, patient, and a great communicator
- You question everything and have a deep desire to always be improving
- You’re excited to be part of a San Francisco startup that helps companies solve one of the most difficult business problems
If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.
Benefits and perks:
- The opportunity for growth in a mission-driven and well-funded start-up
- Health insurance for the principal member including dental and vision
- Company laptop
- Paid time off, Holiday pay, and Unpaid time off
- Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
- Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
- Ability to work from anywhere in the Philippines (no more commutes!)
- Team outings, happy hours, company off-sites, and more!
Wonolo is a two-sided job marketplace that serves over 2 million front-line workers, providing them access to flexible and consistent job opportunities across the United States within minutes, at companies such as Peloton, Coca-Cola, Neiman Marcus, Papa John's, and thousands more.
We are a remote-first company with 200+ full-time employees, and quickly scaling our team within the United States, Canada, and Latin America. We are well-funded and backed by leading investors including Sequoia Capital, Bain Capital, and Leeds Illuminate, among others.
Learn more about us:Wonolo raises $140M to continue supporting over 1 million laborers and front-line workersWonolo is one of Glassdoor's best tech companies to work for in 2021Why G2 Venture Partners Invested in WonoloYong Kim (CEO) on why he's passionate about empowering the in-demand workforce
Commitment to Diversity, Inclusion, Equity, and BelongingWonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as these empower our team to come together to make the best decisions and the biggest impact.
Wonolo is an equal-opportunity employer. We work to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies at Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
Wonolo Privacy StatementBy providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but is not limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process. Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws. By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
Wonolo does not accept agency or consulting resumes. Please do not forward resumes to our job postings, email alias, Wonolo employees or any other organization location. Wonolo is not responsible for any fees related to unsolicited resumes.
Philippines
