We are seeking a highly organized and customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians.
Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments.
Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email.
Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems.
Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays.
Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction.
Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment.
Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry.
Communication Skills: Exceptional verbal and written communication abilities.
Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment.
Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications.
Core Traits: Strong problem-solving aptitude paired with keen attention to detail.
Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet.
Employment Type: Full-time position (40 hours per week)
Location: Fully Remote
Working Hours: Standard US business hours
Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations
Department: Operations
Role: Virtual Assistant
Locations: Philippines, Brazil, Mexico
Remote Status: Fully Remote
Hyre is a remote team building and staffing platform that provides highly skilled, AI-empowered global virtual assistants under a fully managed staffing solution. The company specializes in helping businesses build remote teams by offering talented professionals from the Philippines and Latin America who are pre-trained on the latest AI tools. Hyre handles all staffing complexities including payroll, training, AI tool access, and ongoing talent management, allowing clients to focus on business growth. The platform serves diverse industries including landscaping, moving, HVAC, real estate, healthcare, e-commerce, and tech, offering solutions ranging from administrative assistance and customer service to specialized roles like bookkeeping, content creation, and technical support.
