Customer Service Representative

Job Title:

Job Description

Title: Customer Service Representative

Location: WAH-Remote (NA) – U.S.

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

• Review of existing customer accounts to ensure that we are addressing all of their needs and caring for the accuracy of their account services and information.
• Maintain, acceptable productivity levels as set by management.
• Standard verification and authentication for customer account – integrity
• Provide high level of customer service by creating a personal connection with each customer and demonstrating empathy when appropriate.
• Strong ability to ask probing questions, to discover the wants, interests and needs of our customers.
• Create customer cases or provide follow-up on existing customer cases.
• Maintain calm demeanor to diffuse escalated customer scenarios.
• Be efficient in navigating multiple systems.
• Effective listening skills that allow the customer to express their concerns while staying focused on finding a resolution.
• Participate in ongoing training and self-development.
• Maintain advanced knowledge of procedures, product information and online resource tools.
• Maintain regular attendance and punctuality as scheduled and adhere to all company time and attendance policies.
• Participate in activities designed to improve business performance.
• Ensure that all quality targets are met and maintained.
• Deliver expert customer experiences…with a smile.
  

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Minimum of 6 months to 1 year of solid customer service experience.
• Must provide own equipment personal desktop or laptop - no Chromebooks or Apple products - bring your own device.
• Ability to effectively communicate with customers and ask discovery questions.
• To have a strong heart and mind for servicing others.
• Comfortable with Outlook, asynchronous tools, and Microsoft Excel.
• Must be comfortable being on web camera.
• Able to utilize tools and resources to efficiently assist our customers.
• Need to be able to articulate in a business acumen manner both in verbal and written communications.
• Ability to breakdown complex subject matter into relatable knowledge for our customers.
• Open and receptive to feedback from leadership.
• Proactive in self-upskilling and knowledge training.
• Ability to cross reference job aids while assisting a customer and minimize .dead air by building rapport with the customer.

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Paid training two-week training and one week nesting
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

Language Requirements:

Time Type:

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position.Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

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To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.