Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Description
We are seeking Customer Service Representative to Interact with users (e.g., employer clients, verifiers, employer client's current and former employees, etc.) to provide and process information in response to inquiries, concerns, and requests about Experian's online employment and income verification services.
You'll help shape a new business at Experian and help to guide market reach of our products in this space.
What you'll do
Follow stringent data security processes
deal directly with users either by telephone and email
respond promptly to user inquiries
handle and resolve user questions
obtain and evaluate all relevant information to handle and resolve user inquiries
authenticate and upload user authorization forms
process verification requests and forms
direct requests and unresolved issues to the designated resource
manage users accounts
keep records of users interactions and transactions
record details of inquiries, comments and concerns
record details of actions taken
Qualifications
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
Knowledge of relevant computer applications and basic web functions
Knowledge of administrative procedures
Advanced English skills (writing and speaking)
Additional Information
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian is a global data and technology company that provides intelligent solutions for analyzing risks and opportunities across credit, authentication, and fraud prevention. Operating as a leading Datatech platform, Experian serves clients across manufacturing, technology, and financial services industries with advanced risk assessment and decision-making tools. The company also operates Employer Services offerings including verifications, unemployment services, tax services, and onboarding solutions. With approximately 22,000 employees across 32 countries, Experian leverages cutting-edge technology and innovation to help businesses maximize opportunities and individuals achieve their goals.
