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Wing Assistant is looking for a French-English Customer Service Representative to work remotely on a Full-time status. We are working with a client in the Specific industry.Primary Tasks:
Respond promptly to client emails and portal requests in French and English regarding their concerns
Handle inbound and outbound phone calls, prioritizing urgent and last-minute client needs across both French and English-speaking customers
Assist customers with their needs, offering empathetic support and swift coordination
Update and maintain accurate customer records to ensure seamless information flow and accessibility
Resolve client concerns efficiently and professionally, ensuring swift troubleshooting and clear communication in both languages
Build trusted relationships with customer accounts through proactive, friendly, and solution-oriented interactions
Ensure complete customer satisfaction during every engagement, taking the extra mile to support and reassure clients
Document all interactions and case updates, adhering to internal procedures, guidelines, and data privacy protocols
Guest Communication: Handle after-hours inquiries (live chat, SMS, email, phone) for bookings, issues, and urgent requests.
Coordination: Dispatch maintenance/housekeeping for emergencies (e.g., lockouts, repairs) and follow up.
Reservation Support: Process payments, verify guest details, and manage check-in workflows
Ad hoc tasks
Required Experience:
Fluent in English (written & spoken) & French (written & spoken)
At least 1 year of proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English and French communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM, and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to detail
Able to work in EST
Software Tools and Websites Required:
Microsoft Office (Excel for trackers).
Cloudbeds (reservation management).
Ikea (guest journey management).
MaintainX (maintenance ticket system).
Schedule: 12 midnight to 8am EST (40hrs per week)
Salary: up to PHP50,000/monthTechnical Requirements:
USB Headset with Noise Cancellation feature
Working Webcam
Computer with at least 1.8 GHz processor and at least 4GB RAM
Main Internet Service Speed: at least 25 Mbps cable connection
Backup Internet Service Speed: at least 10 Mbps
Benefits:
Job Security and Stability
Paid Training
Inclusive Culture
Upskilling Opportunities
100% Work-From-Home
Exceptionally Supportive Team
Opportunities for Career Growth
Fun Work Environment
Holiday & Overtime Pay
Please note:
Only qualified candidates will be invited to take the assessment & scheduled for an interview.
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Wing is a corporate entity housing M32 AI, an AI-focused subsidiary backed by top-tier Silicon Valley venture capitalists. M32 AI is dedicated to building agentic AI solutions for traditional service businesses, positioning itself as a fast-moving, agile startup within a larger corporate structure with minimal bureaucracy. The company operates across multiple service verticals and is actively scaling its go-to-market operations through field marketing and events strategy.
