We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed.
This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination.
Why You'll Want to Join
You will be paid in USD (bi-monthly: every 15th and 30th)
Paid Time Off in accordance with company policy
Observance of Holidays per company guidelines
100% remote setup so you can work wherever you're most productive
Own your accounts directly with clear responsibilities and minimal oversight
Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage What You'll Work On
Client and Order Management
Serve as the day-to-day point of contact for assigned client accounts
Receive, review, and process incoming orders with accuracy before warehouse execution
Ensure all order details are correct and complete prior to handoff
Manage high-volume email and async communication across clients via email and WhatsApp Shipment Coordination and Routing
Coordinate shipment routing based on client and end-customer requirements
Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco
Handle routing instructions and ensure shipments are dispatched correctly and on time Documentation and Logistics Administration
Generate and manage bills of lading, shipping labels, and compliance documentation
Ensure all shipments are fully documented and dispatch-ready
Maintain accurate records across the internal WMS and logistics tools Warehouse and Operations Coordination
Act as the liaison between the client and the warehouse manager
Communicate order priorities, flag issues, and track fulfillment status
Resolve execution issues quickly and keep clients informed throughout What You Bring
Experience in a 3PL, freight forwarding, warehousing, supply chain, or import and export environment
Hands-on experience with U.S. retailer routing and compliance requirements including big-box retailers such as Walmart, Wayfair, Home Depot, or similar
Strong understanding of order processing workflows and shipping documentation including BOLs, labels, and routing guides
Familiarity with warehouse management systems
Strong written English: the majority of this role is email-based communication and documentation accuracy is critical
High attention to detail and a process-driven approach to managing multiple workflows simultaneously
Comfortable working in a Windows-based environment with VPN and remote desktop access
Availability to work EST business hours Nice to Have
Spanish language proficiency
Experience working directly with importers or consumer goods companies
Background managing client accounts independently in a 3PL or fulfillment environment How to Apply
Please include:
Your updated resume
A short Loom video (1 to 2 minutes) introducing yourself, describing your logistics background, and walking through how you have managed order coordination and client communication in a previous role Only candidates who submit a Loom video will be moved to the next step of the hiring process.
If you know logistics operations inside and out, communicate clearly in writing, and take pride in keeping shipments accurate and clients informed, this role gives you direct account ownership and the autonomy to execute without constant oversight.
