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    Customer Service Representative

    Point72
    Full-time
    New York, New York, United StatesCustomer SupportYesterday

    About this role

    We’re looking for a motivated and professional Customer Service Representative to join our remote team. In this role, you’ll assist customers through email, chat, and phone communications while helping create a positive customer experience.

    This opportunity is ideal for someone who enjoys helping people, solving problems, and working independently in a professional environment.

    What You’ll Do

    • Respond to customer inquiries via email, chat, and phone with professionalism and empathy.

    • Assist customers with account-related questions and support requests.

    • Provide accurate information about products and services.

    • Document customer interactions in company systems.

    • Escalate complex issues to the appropriate teams.

    • Follow customer service procedures and company guidelines.

    • Maintain a positive and respectful tone in all interactions.

    • Help resolve customer concerns efficiently and effectively. Qualifications

    Required

    • 1+ year of customer service experience

    • Excellent verbal and written communication skills

    • Ability to work independently in a remote environment

    • Basic computer proficiency

    • Strong attention to detail

    • Reliable internet connection

    • High school diploma or equivalent Preferred

    • Previous remote work experience

    • Familiarity with CRM platforms

    • Experience with email and chat support Compensation & Benefits

    • $28–$35 per hour

    • Estimated annual earning potential: $58,000–$72,000 Benefits & Perks

    • Flexible part-time scheduling

    • Remote work opportunity

    • Paid training

    • Career development support

    • Collaborative team culture

    • Performance recognition

    • Growth opportunities

    • Professional and supportive work environment Why Join Us?

    • Enjoy a flexible schedule that fits your lifestyle.

    • Work comfortably from your preferred location.

    • Earn competitive pay above industry averages.

    • Build valuable customer service and communication skills. Apply today to join a team committed to delivering excellent customer experiences.

    About Point72

    P
    Point72

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