Description
Respond to customer inquiries and support requests via Zendesk and other channels.
Troubleshoot basic technical and operational issues.
Accurately log, classify, and follow up on customer tickets according to SLA guidelines.
Escalate complex or unresolved issues to senior team members when necessary.
Maintain clear and professional communication with customers in English.
Follow internal workflows and contribute to knowledge base documentation when needed.
Full-time role, working in rotating shifts as part of a 24/7 support team. Requirements
Education in Telecommunications, IT, or a related technical field – mandatory.
Fluent written and spoken English – mandatory.
1+ year of previous customer support experience – preferred.
Interest in telecom, mobile technologies, and IoT is a strong advantage.
Strong communication skills and a customer-oriented mindset.
Ability to work well both independently and in a team environment.
Basic problem-solving skills and a willingness to learn technical troubleshooting. About Webbing
Founded in early 2010, Webbing is a global data MVNO that delivers enterprise grade, global connectivity and IoT services across more than 200 countries and 600+ mobile carriers' networks. Webbing's secured network delivers network protection and web content intelligence.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing's powerful software platform. Gain visibility by application type and have the power to white list applications and limit non-business applications with the click of a button, saving money and improving compliance.
What we offer
An exciting and challenging workplace with great skill and knowledge development opportunities.
The opportunity to join a team of highly professional specialists in an international environment.
The opportunity for professional development within a reputable international innovative and growing company.
Webbing is a global data MVNO founded in early 2010 that delivers carrier-grade, software-driven, AI-powered global cellular connectivity for mission-critical environments. The company powers enterprise-grade connectivity and IoT services across 600+ mobile networks in 190+ countries, enabling seamless data, applications, and decisions in security-critical settings. Webbing's secured network delivers network protection and web content intelligence, allowing enterprise customers to manage, monitor, and optimize data usage in real-time through a powerful software platform with application-level visibility and control. The platform enables customers to whitelist applications, limit non-business usage, and improve compliance while saving costs across physical security, surveillance, video, broadcast, smart infrastructure, and other mission-critical applications.
