We have a rich and storied history. Colibri is one of the pioneers of online professional education,introducing some of the first web-based professional education courses in 2001. Today, the company’sfamily of brands are the leading online professional education platforms in their respective end-markets.We proudly to serve >1 million customers annually and employ more than 1,500 mission-alignedprofessionals. To learn more, please visit: www.colibrigroup.com
Postion Overview
Colibri Group is on the lookout for an outgoing, customer-focused relationship builder who’s ready to make a real impact! As a Customer Service Representative, you’ll be the voice of our company, helping professionals achieve their goals. Your role will be all about creating customers for life, offering support and solutions that keep our customers coming back.
If you’re passionate about customer success, skilled in listening and problem-solving, and excited to be part of a supportive and collaborative team, we’d love to meet you. Join us at Colibri Group and help us continue to empower professionals to succeed!
What you'll do
- Engage with existing clients by making and receiving calls to renew and retain their business, as well as reach out to prospective customers to introduce our offerings.
- Follow prepared sales scripts to guide conversations with potential clients, effectively conveying the benefits of our products. Respond to inquiries, gather information, and follow up after initial contact to build relationships.
- Proactively drive contract renewals by tracking expiration dates and initiating contact with clients to discuss renewal options, with the aim to meet retention and renewal targets.
- Resolve client concerns by investigating and addressing complaints, aiming to retain their business and maintain high satisfaction levels.
- Stay knowledgeable about competitor products and services, allowing for accurate representation of our offerings. Keep up to date on current promotions and offers, and provide clients with discounts or special offers when applicable.
- Manage routine tasks under direct supervision, handling straightforward inquiries while escalating more complex issues to senior team members as needed.
What we are looking for
- A people-person who’s excited to connect and create positive customer experiences.
- Sales experience, ideally in a customer-focused or phone-based role.
- Strong oral and written communication skills with a customer-focused approach.
- Proficient computer skills and experience navigating CRM or call management systems.
- Excellent interpersonal skills and a natural ability to build relationships with clients.
- A self-motivated individual with a proactive approach to customer retention and sales.
- Enthusiasm for learning and growth, with a commitment to delivering an exceptional customer experience.
Schedule
- Set schedule
- Varying shifts between 8:00 am-8:00 pm ET
- Rotational weekend availability required
- Some holiday coverage may be required
Benefits we offer
- 401(k) matching
- Health, Dental & Vision Insurance
- Paid time off
- Paid training
- Employee Assistance Program
- Professional Education Coursework
- Tuition Reimbursement
United States
