We are looking for people talented in communications who will focus on serving and anticipating needs day-to-day about customer's journey and will be able to involve suggesting ideas based on customer feedback and turn them to action and improve standards
About the Customer Service Team
The Customer Service Team consists of 20+ people who support our customers through every step of their journey with Tylko. This covers everything from helping them configure their perfect-fit product and place an order through delivery and assembly at home – all while addressing any questions, concerns, or ideas in between. The team offers support in five languages – English, German, French, Spanish and Polish, and through their expert written and verbal communication, they ensure every customer has an amazing Tylko experience.
Main responsibilities:
Developing lasting relationships with customers via phone calls, emails, live chats, and text messages.
Managing customer relationships efficiently and effectively.
Delivering best-in-class customer experience over the phone, email, text, and live chat
Supporting our Growth team in sales-related tasks
Supporting the broader team by ensuring that customer orders, deliveries, and returns are processed seamlessly, from initiation through completion
Catching customer insights and work across marketing, tech, and operations teams to improve the overall customer experience
Thinking creatively about ways in which we can optimize each customer’s experience
Why Tylko?
Being a part of the Tylko team goes beyond clocking in every day and keeping your head down. We celebrate inclusivity and work together to build a culture of happy, healthy employees who are truly heard, and provide the following great benefits for every single member:
Comprehensive healthcare
Multisport
One bonus day off (every month)
A discount on all Tylko products
Mixer parties
And of course, a dog-friendly office!
Requirements
- Fluent in English and German
Experience in customer service, sales, or community development role— preferably at a consumer-centric startup
Excellent oral and written communication skills
Detail-oriented and highly organized; able to prioritize multiple tasks simultaneously
Friendly and patient team player who works well with a wide range of personalities
A ‘no task is too small’ attitude and passion for providing all customers with the best solution to their unique project needs.
Available to work from our Warsaw office at least once a month (and during all bigger projects and trainings)
- Interest in technical/engineering topics, particularly within the furniture industry
ABOUT US
TYLKO is an innovative tech-driven furniture company founded in 2015 in Warsaw, Poland. We specialise in providing high-quality storage that our customers can adapt down to the last detail through the use of an intuitive online configurator and our AR-enhanced Tylko App.
We’ve reworked every step of the traditional furniture-buying process in order to create a better and more personal experience – a seamless process from high-quality products with simple online shopping, through free doorstep delivery and effortless, tool-free assembly.
We’re a tight-knit team of 200 specialists from around the world working in the diverse fields of design, production, IT, marketing, communication, customer experience and much more.
So far, we’ve helped over 100,000 happy customers find their perfect fit, with over 120,000 one-of-a-kind pieces of Tylko furniture shipped around the world.
Poland
