Your mission
We're seeking a proactive and hands-on Customer Service Specialist to join our team. This role presents an exciting opportunity to contribute to the efficiency and effectiveness of our Customer Experience (CX) team. Our aspiration is to establish the most exceptional CX organisation. As a rapidly expanding tech company, we offer ample prospects for swift professional development and career advancement.
In this role you will
- Assist customers with diverse inquiries and requests.
- Champion product value by delivering exceptional customer experience.
- Evaluate and address customer complaints and concerns to enhance overall satisfaction.
- Collaborate with our product and technical account management teams to resolve complex issues.
- Aid in configuring and customising customer systems to suit their requirements.
- Foster knowledge sharing both internally and externally.
- Contribute innovative ideas and strategies to advance deskbird's values and vision.
What you need to be successful
- Minimum of 1 year of experience in a B2B customer service/support role, preferably within a SaaS environment.
- Ability to quickly establish trust with B2B customers, engaging in conversations centered on delivering business value.
- Demonstrated commitment to service excellence and empathy, consistently prioritising customer requirements.
- Proactive problem-solving capabilities, with a preference for pragmatic solutions and a positive demeanor.
- Strong interpersonal and communication skills for effective collaboration across teams and with senior management.
- Native-level fluency in German is essential, accompanied by excellent proficiency in English. Proficiency in additional languages such as French, Spanish, or Italian is advantageous.
What’s in it for you?
- Accelerate your career growth by joining Europe's leading workplace management software company.
- Company-wide summit: We bring everyone in the company together in varying locations across Europe for a couple of days per year. Check out the video from our last company summit.
- “Bursts”: We support you and your team to get together in one location whenever you need a face-to-face meeting.
- Home office equipment: We are a remote-first company and we will support you financially in creating the home office environment that you need.
- Co-working budget: Take a spot in a modern co-working space around your corner.
- Learning and development: We support our employees’ future careers and education by offering a yearly development budget they can freely use for coaching, certification and conferences.
- Access to cutting-edge technologies, high levels of autonomy, and international working environment.
Germany
