At Stewart, we know that success begins with great people. As a Stewart employee, you’ll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report, and a 2025 Top Workplace by USA Today. We are committed to helping you own, develop, and nurture your career. We invest in your career journey because we understand that as you grow, so does our company. And our priority is smart growth – by attaining the best people, investing in tools and resources that enable success, and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company and the communities we serve constantly evolve and improve. Together, we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company, providing title insurance, settlement, underwriting, and lender services through our family of companies. To learn more about Stewart, visit stewart.com/about.
More information can be found on stewart.com. Get title industry information and insights at stewart.com/insights. Follow Stewart on StewartTitleCo">Facebook @StewartTitleCo, on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
We are looking for technically skilled candidates with good problem-solving abilities for the position of IT Customer Support Specialist. We want to ensure customer success while maximizing Stewart revenue and market share. The broad overview of the job includes being a point of contact for all IT related questions at the user level, responding to user needs in a timely manner, and ensuring the optimal running of all programs and systems for seamless daily operations, among other duties. The candidate is expected to display good interpersonal skills as they will interact with customers whose business is important to us. The candidate must be able to listen to their technical needs, understand their problems and implement solutions for them.Job Responsibilities
Provide support to users and be the first point of contact for problem resolution.
Answer questions and issues about products and services from internal and external customers.
Troubleshoot software and network issues.
Establish good relationships with all clients and colleagues.
Work with third-party vendors to resolve issues or implement enhancements to integrations.
Create custom forms and reports for customers.
Document technical issues in Jira so developers can resolve them.
Test new builds and features for our software.
Responsible for answering routine questions and issues about products and services from internal and external customers
Effectively resolves inquiries or escalates concerns in a timely fashion
Uses strong attention to detail and accuracy to perform a wide range of support functions to assist in departmental processes
Follows clearly defined procedures to complete daily tasks and responsibilities
Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
Uses basic communication and collaboration skills to address internal and/or external clients and/or team members
Individual contributor working under direct supervision with little autonomy
Performs all other duties as assigned by management
Education
Experience
1+ years of experience in IT support and systems maintenance.
Basic understanding of operating systems, business applications and network connectivity.
Exceptional verbal and written communication skills to explain technical fixes in clear, user-friendly language.
High levels of empathy, patience, and a strong customer-service orientation.
Strong analytical and critical thinking skills to quickly identify the root cause of customer issues.
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com
Pay Range & Benefits
$36,700.00 - $58,800.00 AnnuallyThe base salary range provided is consistent with similar roles at the Company. The base salary range is not an absolute, but a guide, and actual offers will be based on the individual candidate’s knowledge, skills, education, experience, location, market conditions, and other compensation components. Depending upon all of the preceding considerations, the base salary may be lower or higher than the stated range.
Stewart offers eligible employees a competitive benefits package that includes, but is not limited to a variety of health and wellness insurance options and programs, paid time off, 401(k) with company match, employee stock purchase program, and employee discounts
