Job Description Summary
Who we are Castlight and Vera Whole Health have come together, combining the power of digital health navigation with advanced primary care to deliver a more connected, effective healthcare experience.
Castlight serves as the front door to healthcare, helping members understand, navigate, and engage with their benefits through a personalized, data-driven platform. By guiding individuals to the right care at the right time, Castlight improves outcomes while helping employers better manage healthcare costs.
Vera Whole Health complements this with high-quality, relationship-based primary care, delivering a more proactive and holistic approach to health. Through its advanced primary care model, Vera focuses on prevention, chronic condition management, and whole-person care—meeting members where they are and supporting them over time.
Together, we provide a high-tech, high-touch model that connects digital navigation with in-person care, enabling better health outcomes, improved employee experience, and more sustainable healthcare costs for the organizations we serve.
How will you make an impact & Requirements
We are seeking a Customer Success Consultant to serve as a strategic partner to our clients, helping them maximize the value of Castlight’s solutions. This role is ideal for someone who brings a strong background in practice management and labor unions, and is passionate about improving healthcare outcomes and employee experience.
As a Customer Success Consultant, you will own a portfolio of clients and be responsible for driving engagement, outcomes, and long-term partnership success. You will act as a trusted advisor, aligning our solutions to client priorities and delivering measurable impact.
What You’ll Do
Client Strategy & Partnership
Serve as the primary point of contact for a portfolio of clients, building strong, trusted relationships
Lead Annual Business Reviews (ABRs) and strategic discussions with senior stakeholders (HR, Benefits, Finance)
Understand client goals, including cost management, employee experience, and benefits strategy, and align solutions accordingly
Drive Outcomes & Value
Translate data into insights and actionable recommendations
Drive adoption of key programs (e.g., behavioral health, chronic condition management, care navigation)
Partner with clients to improve engagement, care utilization, and total cost of care (TCOC)
Program Optimization & Execution
Guide clients through program design, configuration, and optimization
Provide expertise on benefits administration, practice management workflows, and union-related considerations
Identify and address gaps in performance, bringing forward proactive solutions
Cross-Functional Collaboration
Partner with internal teams (Product, Implementation, Sales) to advocate for client needs
Support renewals and expansion opportunities by clearly articulating value and impact
Contribute to best practices and scalable strategies across the Customer Success organization
What We’re Looking For
Required Experience
5+ years in Customer Success, Account Management, or Consulting
Experience working in or with:
Practice management (health systems, clinics, or provider operations)
Labor unions or unionized populations
Strong understanding of:
Healthcare benefits and/or digital health solutions
Employer-sponsored healthcare models
Preferred Qualifications
Experience supporting large, complex clients (enterprise or multi-stakeholder environments)
Background working with benefits leaders, HR teams, or health plans
Familiarity with collective bargaining environments and union dynamics
Based in or near the Seattle area
Compensation Range:
$81,492.00to
$122,238.00The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.
Mosaic Health is dedicated to transforming healthcare through innovative, patient-centered care models that improve outcomes and access. The company is building a high-performing team of mission-driven professionals focused on making healthcare better for patients, providers, and communities. While specific products or services are not detailed in the job posting, the organization emphasizes its commitment to improving healthcare delivery and accessibility through strategic care innovations.
