Customer Success Manager

Who are we?

We work hard to help the world’s best companies solve the problem of hiring the right engineers quickly. Codility invented the category of technical assessments, and we continue to lead through constant innovation and a laser-like focus on the needs of our customers.

Your role

As a Customer Success Manager, you will build key relationships with your assigned accounts, successfully onboard new clients and manage all post-sales activities to increase customer satisfaction and retention.

Reports to: Manager of Customer Success
Location: 100% Remote - Poland or the UK

What you’ll do

• Manage all post-sales activity for Codility’s customers through strong relationship-building, product knowledge, planning and execution
• Successfully onboarding new clients and building key relationships in the first critical months and beyond
• Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and customers
• Build, foster and identify relationships with key decision makers and stakeholders
• Maintain a deep understanding of the product and the recruiting technical assessment domain, speak with customers about the most relevant features/functionality for their specific business needs
• Ensure that clear success metrics are outlined with customers and plans in place to work towards their goals,
• Conducting regular check in calls and business reviews to show value and maintain progress on metrics
• Proactively track product adoption to ensure utilization, understanding any blockers and establishing solutions to avoid churn as early as possible
• Manage renewals for your book of business in a timely manner, being confident with negotiation tactics and handling auto renewal
• Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs
• Communicate in a timely manner with customers to ensure they are well informed about new product releases and guide through best practice
• Function as the voice of the customer and provide internal feedback on how Codility can better serve our business and customers

The profile we are looking for in this role.

• You have minimum of 2+ years of relevant work experience, including client facing experience
• Customer-facing experience in Customer Success Management / Client Service in B2B SaaS
• Experience working with Mid Market customers, comfortable with creating and building relationships with Executive level C Suite
• Have excellent written and verbal communication in English
• Confident leveraging data to provide insights to customers showcasing return on investment
• Confident in managing multiple accounts, projects and work streams concurrently without loss of quality or attention to detail.
• Well-organised with strong time management skills
• Remains calm and in control in all situations
• Ability to prioritise accounts based on thought out strategies.
• Proven success with retention and client satisfaction
• Team player who will collaborate and work well within own, and cross functional teams
• Tech Recruitment background is a plus

How we behave.

We're human. Our diversity and unique experience make us strong. We allow ourselves to be vulnerable and treat one another with grace. We take ownership. We expect one another to take initiative and trust each person to make decisions based on the best available data. We have passion, perseverance and urgency to hit our goals and work together to create the best outcomes. We think big. We innovate and challenge the status quo to maximize the value we deliver to our users. We constantly experiment with new ways to drive excellence. We're real. We are honest with ourselves and one another. We listen, speak up, and are ready to change our minds.

DISCLAIMER:

At Codility, we know that great work isn’t done without a phenomenal team. We are always looking to hire the absolute best talent and recognize that diversity in our experiences and backgrounds is what makes us stronger. We insist on an inclusive culture where everyone feels safe to contribute and help us innovate. We hire candidates of any race, color, ancestry, religion, national origin, sexual orientation, gender identity, age, marital or family status, disability, or veteran status. These differences are what enable us to work towards the future we envision for ourselves, our product, our customers, and our world.