Customer Success Manager Daybreak Health | 100% Remote | Full-time
About the role You'll own a portfolio of 50+ school districts and make sure they launch fast, run smoothly, and keep referring students. Your people are counselors, social workers, and school admin. Your job is to get them equipped and excited to send kids to care. This is execution at scale: technical onboarding, staff training, troubleshooting, adoption campaigns, and data analysis, with AI and internal tools handling the repetitive parts so you spend your time with people instead of building workflows from scratch. When you do this well, more kids get help.
About Daybreak Health
Daybreak partners with school districts to make sure any student who needs mental health care can actually get it. The gap we're closing is real: the recommended ratio is one school psychologist per 500 students, and the national reality is closer to one per 1,200, which means families wait months while counselors carry impossible caseloads. We match every student to a clinician based on language, culture, identity, and what they're actually working through, usually starting care within a week or two of a referral and at no cost to the family. It works. 81% of students improve on standardized clinical measures, 92% of families report meaningful behavioral change at home, and 80% of school staff see better attendance, grades, and behavior. We're backed by Union Square Ventures, Lux Capital, Lightspeed Venture Partners, Maven Ventures, and Y Combinator, and we already serve districts representing more than a million students. That still leaves most of the country without an answer, which is exactly where this role comes in.
What you'll do
Lead district onboarding, staff activation, and dashboard training
Troubleshoot account access, referral submissions, and scope questions, with white-glove support for strategic districts
Run staff trainings and info sessions that get people genuinely bought in
Build training capacity models across your cohort so you can flag capacity risk before it turns into a launch delay
Set the support and engagement strategy per district, with real autonomy to choose the approach
Execute adoption campaigns: campus visits, email outreach, webinars, data-driven interventions
Find creative ways to reach teachers and parents, not just counselors and admin
Watch leading indicators like non-contributor district rates and escalate a rising rate as a structural signal, not a seasonal dip
Turn district data into action, and keep your portfolio documented in shared tools so your work compounds for the team
Use AI to build personalized training decks, campaigns, and district talk tracks, then apply your own judgment on context and tone
Use AI to review activation pacing and referral trend lines so you can spend more human time on the districts that need it
Bring what you learn to weekly GTM meetings, where AI fluency is a shared practice rather than a personal hack
Skills
District and campus onboarding and implementation
Live training and facilitation for adult learners
Adoption and engagement campaign execution
Project management across many concurrent launches
Data analysis and simple modeling (capacity, pacing, funnel)
Independent technical troubleshooting
Practical AI fluency for drafting, analysis, and pattern-spotting
Cross-functional collaboration
Strong written and verbal communication
Documentation in shared tools (Notion, Google Docs and Slides)
Who thrives here
Great communicator and idea generator
Natural problem-solver who figures things out without being handed the answer
Connects dots across teams, products, and initiatives
Knows when to jump in and help and when to hold people accountable
Takes pride in support so fast and pleasant it creates champions
Scrappy and adaptable, comfortable in constant startup change
Sees AI as a way to do more of the job well, not a shortcut around the judgment parts
Qualifications
Must-haves
Experience in EdTech, education, or healthcare partnerships, product support, and enablement
K-12 background
Track record driving adoption at scale, think 100+ customers and thousands of end users
Strong project management across multiple launches at different phases
Tech savvy: picks up new systems fast, troubleshoots independently, uses AI tools daily
Exceptional organization across deadlines and deliverables
Self-starter who sees what needs to happen and makes it happen
Strong written and verbal communication
Comfortable turning data into insight, including building simple models
Nice-to-haves
Experience with mental health or SEL products
Previous work inside a K-12 district or on a campus
Salesforce or similar CRM experience
Pay Range $85,000—$95,000 USD
Daybreak Health is a mental healthcare company dedicated to making quality mental health services accessible to students nationwide. The company partners with over 60 school districts, including Kaiser Permanente, to reach more than one million students. They provide teletherapy services to students ages 11-24, delivering evidence-based care through licensed mental health clinicians who work with schools, families, and community partners. Daybreak's model focuses on removing barriers to youth mental healthcare and empowering young people to thrive emotionally and mentally.
