Overview
For two decades, Millennium Corporation has been operating on the leading edge of cybersecurity. Our elite team of more than 400 experts has an unparalleled record of performance supporting Red Team Operations, Defensive Cyber Operations, Software Engineering, and Technical Engineering. With the largest contingent of contracted Red Team operators in the DoD, we provide an unmatched level of threat intelligence and battle-tested experience for customers in both the DoD and federal civilian markets.
What We Believe
We believe that diversity is a fact, inclusion is a choice. At Millennium Corporation, we are inclusive. We celebrate multiple approaches and different points of view. We strongly believe that diversity drives innovation, and we are building a culture where differences are valued. We are always growing our programs and we offer tools to help our employees grow and manage their careers.
Millennium is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. Millennium promotes affirmative action for women, minorities, disabled persons, LGBTQ+ and veterans.
Responsibilities
Millennium Corporation is hiring a Customer Success Manager to work 100% REMOTE. The candidate must have an active secret clearance.
A Customer Success Manager (CSM) is responsible for ensuring that customers of a product or service achieve their desired outcomes and derive value from the offering. Their primary goal is to build and maintain strong relationships with customers, helping them to maximize the benefits of the product or service.
Key responsibilities of a Customer Success Manager include:
- Facilitate Q&A
- Gather Initial Requirements
- Establish customer engagement team
- Support initial consult
- Facilitate initial consult
- Identify Key Stakeholders
- Develop Communications Plan
- Setup initial checkpoint meetings
- Participate in checkpoint meetings
- Request MVP requirements
- Send blank roster
- Add Customer toAutoSAAR
- Initiate AutoSAAR sync
- Request MM license
- Submit Jira request
- Complete profile and submits SAAR
- Facilitates weekly checkpoint meetings
- Provides status updates
- Facilitate customer escalations
- Customer AutoSAAR approved (see CM)
Qualifications
- Candidate must have an active secret clearance.
- Bachelor's degree and 3-5 years of experience required.
Customer Relations and Communications and Schedule Management experience.
Jira expertise
Business Development
Assist with Business Development activities as required to support Millennium's strategic business objectives, which may include but not limited to participation in technical interviews, creation of technical documentation, general proposal writing support and proposal color reviews.
Physical Requirements
- Must be comfortable with prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 10-15 pounds at a time.
United States
