Customer Success Manager

The world doesn’t need giant media organizations to tell every story. The world needs millions of creators. Independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a Customer Success Manager who can help us nurture and grow our e-commerce customer base. Come join our awesome team – we might be small in size, but we're super passionate about making sure our customers have the best experience EVER 🚀

Life of a Customer Success Manager at Modash

Here are some things you might do in a week as a Customer Success Manager at Modash:

• Customer Growth: Take the lead in driving account growth, focusing on expanding our ever-growing B2B customer base. Take full ownership of their post-purchase journey, from adoption to expansion. Actively seek out new opportunities from the existing customer base.
• Relationship Building: Get to know our customers as thoroughly as possible. From onboarding onwards be the first point of contact. Develop and nurture strong, long-lasting relationships. Plant seeds for future opportunities. You're the bridge between customer needs and our solutions!
• Relationship Management: Take charge and eagerly tackle the responsibility of staying ahead in all customer interactions. Organize onboarding sessions, craft impactful recap emails, or find ways to build new relationships. Always remain accessible to our customers, whether through online meetings or email.
• Collaboration: Work closely with our Sales and Success team to ensure seamless customer experience from the first touchpoint. Work with our Product team to provide feedback and explore and deliver customized solutions. Work with our Marketing team to build customer advocacy.
• Learning and Educating: Become the master of Modash and an expert in influencer marketing. Use your knowledge to make our customers successful. Fearlessly embrace opportunities for continuous learning and growth.

And a little more about us...

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,000 companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• This is not your first Customer Management gig, preferably you have been managing and building customer relationships in B2B Saas industry previously.
• Fast-paced working environment has proven to be suitable for you. But you never compromise quality over speed.
• Have enjoyed the startupish/scaleupish company vibes 🦄? Bonus points to you!
• You are praised for your excellent communication skills no matter the medium you’re interacting with people in. You actively listen, ensure efficiency with the right questions and infect with your positive energy. Your style is building rapport in a non-formal but still professional way.
• While we might not want to turn to you with questions related to the Oxford comma, we do want to be constantly amazed by the exceptional level of your English skills.
• CRM is your friend you visit often. Your new friend might be familiar too - Vitally.
• Being data-driven is your natural strength, and having measurable targets helps you stay focused.
• You share the same mentality as us. We are not people of manuals and rules but rather create processes along the way. Instead of giving stamp answers to our customers, you can figure out your way with your unique voice as a Modashian.
• While we don’t expect you to be experienced in influencer marketing, we do hope that the idea of learning more about it is thrilling for you.
• This position is open for candidates located in Ireland.

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.

If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Flexible working hours ⏱. We trust you to do your job, without anyone looking over your shoulder. Do your best work whenever it suits you.
• Unlimited paid vacation time 🌴. If you’re happy & well-rested, you’ll do better work. Take the time you need to enjoy a balanced life.
• Fully remote working 🏠. As long as you have a reliable internet connection, we want you to work wherever is best for you. At home, in a café, on a beach. Whatever works.
• Personal development 🧠. When you grow, we benefit. If there’s a course, book, or conference that will help you upskill – we’ll cover it.
• Ownership 💡. You’re the expert at what you do, and so you should have the flexibility to make decisions and take action quickly. No unnecessary red tape. Got an out-of-the-box idea? You’ll have the autonomy to go ahead and try things that you might not be able to at other companies.