seventhings - We make circularity accessible to everyone.
To strengthen our Customer Success team we are looking for an
Customer Success Manager (w/m/d) in Dresden/Remote/HybridAs part of our Customer Success Team you will
- Independently manage medium to large enterprise accounts
- Ensure customer success by providing holistic advice and solutions or services to your accounts.
- Build relationships with customers and represent their interests within our company through regular appointments
- be responsible for ensuring that relevant information reaches your customers in a timely manner
- Support your customers in adopting our product in the best possible way and to use it on a regular basis
- Improve the customer experience with the help of tools like Hubspot and Intercom and work with innovative topics such as chatbots
- Frequently update our online knowledge base together with the rest of your team
- And of course, contribute and implement your own innovative ideas ;)
- Strong communication skills and professional appearance
- 2+ years of experience in Customer Success Management or Customer Service (preferably in the IT or SaaS environment)
- High level of empathy and strong listening skills
- Very good rhetorics and confidence in telephone or video calls
- Meticulous use of a CRM system (Hubspot) to guarantee transparency and information flow within seventhings
- Good knowledge of MS Office
- Very good language skills in German and English
- Distinct ability to work teams
- And last but not least: fun in what you do!
- We offer you a job where you can proactively shape our company and our vision of Circular Asset Management.
- We contribute financially to your gym membership through Hansefit.
- We offer monthly after-work events.
- We are a family-friendly company and work-life-balance is important to us.
- We work on the "Innovation Campus" in the heart of Dresden with great public transport connections.
- We focus on short communication and decision-making channels so that you can work productively.
- We are a fantastic team. Our corporate culture, close cohesion, transparency, openness and shared growth are very important to us.
- Trust is a core value for us. We welcome remote and hybrid working. However, most of our employees seem to love coming into the office.
- Maybe it's because of our beautifully renovated villa. It offers large bright rooms with great facilities, modern phone booths, good coffee, cozy meeting corners, table soccer and darts, showers and in summer plenty of space to work or exercise, have lunch or play table tennis in the garden.
We have a great vision and a lot of work ahead of us to convince companies of the idea of the circular economy. With over 400 customers worldwide, we have laid a good foundation. Do you want to build on this with us? Then we look forward to getting to know you.Want to know more about us? Visit our careers page
Germany
