Customer Success & Solutions Director (Enterprise)
Location: Remote (Anywhere USA) - No Visa Sponsorship at this time
About the Role
We are partnering with a high-growth, data-driven technology company that provides advanced market intelligence and analytics to global enterprises. Their platform enables organizations to better understand technology adoption, optimize go-to-market strategies, and drive more predictable revenue outcomes.
They are seeking a Senior levelCustomer Success & Solutions professional to lead strategic enterprise engagements, oversee a high-performing team, and drive measurable customer outcomes across complex global accounts.
Key Responsibilities
Enterprise Leadership & Governance
Lead Customer Success and Solutions teams supporting large, global enterprise clients
Navigate complex organizational structures and build scalable engagement frameworks
Establish best practices for deploying data-driven solutions across distributed teams
Executive Engagement & Value Realization
Partner with senior stakeholders (e.g., CIO, CTO, CFO) to align technical solutions with business objectives
Translate technical capabilities (e.g., APIs, data workflows) into clear financial outcomes such as revenue growth, efficiency gains, and retention
Ensure all customer initiatives are tied to measurable ROI and long-term value
Technology Strategy & GTM Enablement
Advise customers on integrating modern data platforms, automation, and AI-driven workflows into their go-to-market operations
Drive adoption of scalable architectures that connect seamlessly with CRM systems and other enterprise tools
Guide customers in optimizing end-to-end GTM processes using data and automation
Proof of Value & Team Development
Build and mentor a team of consultative, technically strong customer-facing professionals
Lead execution of proof-of-value initiatives that demonstrate measurable business impact
Elevate the team from feature delivery to strategic value creation
Cross-Functional Alignment & Financial Modeling
Partner with Sales, Product, and Customer Success to align on customer outcomes
Develop business value frameworks that quantify the impact of solutions on customer performance
Support strategic account planning and expansion initiatives
Success Metrics
Retention & Expansion: Maintain high customer retention and drive account growth through strategic engagement
Time-to-Value: Improve onboarding speed and accelerate realization of customer outcomes
Predictability: Enhance customer health visibility and renewal forecasting accuracy
Executive Engagement: Build trusted advisor relationships across top-tier enterprise accounts
Qualifications
Experience
15+ years in enterprise-facing roles such as Customer Success, Solutions Architecture, or Technical Consulting
Proven experience working with large, complex global organizations
Business & Technical Acumen
Strong understanding of how technical solutions impact business performance (e.g., revenue, cost, retention)
Ability to communicate complex technical concepts in business terms
Technical Expertise
Experience with enterprise platforms, APIs, data integration, and workflow automation
Familiarity with modern go-to-market systems and data-driven sales/marketing processes
Leadership & Communication
Exceptional executive presence and storytelling ability
Experience influencing senior stakeholders and leading high-performing teams
Education
Bachelor's degree in a technical or related field preferred
Advanced degree (e.g., MBA) or relevant certifications are a plus
Why This Role
This is an opportunity to join a fast-scaling organization at the intersection of data, AI, and enterprise go-to-market strategy—where you can directly influence how leading companies leverage technology to drive growth.
