Headquarters: Remote
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc) for non-technical issues (such as Umbrel Home order related queries)
Work with our logistics and fulfillment team to resolve order/shipping issues
Help users with various non-technical tasks, such as order modifications, returns, replacements, and repairs
Create how-tos, guides, wikis, knowledge base, etc for recurring questions
We hope you:
Have great written communication skills
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-non-technical
Umbrel is a company that offers Umbrel Home, a hardware product for users. The company operates with a distributed, remote team and manages customer support across multiple channels including email, Discord, website chat, forums, and social media. They handle order fulfillment, shipping logistics, and customer service for both technical and non-technical issues. Umbrel appears to focus on hardware products and user support operations.
