Customer Support Representative
Position Type: Full-Time, Remote Working Hours: EST Time Zone
About the Role
We are looking for a reliable, organized, and customer-focused Customer Support Representative to support daily administrative and client-facing operations.
This role will handle incoming calls, client inquiries, appointment scheduling, client intake, calendar management, and general administrative support. The ideal candidate is professional, bilingual in English and Spanish, comfortable handling confidential information, and able to multitask in a fast-paced environment.
Responsibilities
Customer Support & Reception
Handle incoming customer support and receptionist calls professionally.
Transfer calls and make announcements to clients when needed.
Respond to client questions and provide timely assistance.
Maintain a professional and welcoming phone presence.
Client Intake & Communication
Conduct client intakes over the phone and accurately collect required information.
Communicate with clients through phone and email.
Handle client inquiries while maintaining confidentiality and professionalism.
Follow up on client requests and ensure timely resolution.
Calendar & Appointment Management
Manage calendars and schedule appointments and meetings.
Coordinate scheduling changes, confirmations, and rescheduling.
Ensure appointments and calendar information remain accurate and up to date.
Administrative Support
Prepare basic reports and assist with organizing team workflows.
Track tasks, follow-ups, and administrative activities.
Maintain accurate records and documentation.
Provide general support with day-to-day administrative operations.
Required Experience & Skills
Must-Have
Previous experience in customer service, receptionist, or a similar role.
High school diploma or equivalent.
Valid HIPAA certification — required.
Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
Fully bilingual in English and Spanish.
Excellent verbal and written communication skills.
Proficiency with Microsoft 365, including Outlook, Word, and Excel.
Familiarity with Google Calendar and Gmail.
Strong organizational and multitasking abilities.
Excellent attention to detail.
Ability to work EST hours.
Reliable internet connection and professional remote-work setup.
What Makes You a Strong Fit
Professional and confident when communicating with clients by phone and email.
Highly organized and able to manage multiple priorities.
Reliable with strong follow-through and attention to detail.
Comfortable handling confidential and sensitive information.
Adaptable and able to respond quickly to changing priorities.
Customer-focused and committed to providing a positive client experience.
Interview Process
Initial Recruiter Screening
Client Interview
Offer Stage
Pavago is a global offshore recruitment platform that specializes in sourcing, vetting, and placing elite remote talent for businesses seeking A-players at 70% lower costs than traditional hiring. The company combines AI-driven candidate sourcing with human expertise to identify and screen offshore professionals across roles including Sales, Marketing, Admin, Finance, IT Engineering, and Product. Pavago's five-step recruitment process aims to deliver vetted candidates within 21 days, offering ongoing support through payroll management, compliance assurance, training, and seamless onboarding. They serve 150+ businesses and provide flexible pricing options including annual memberships with unlimited placements and per-hire sourcing fees. The company sources talent primarily from Latin America, Pakistan, and South Africa, prioritizing candidates with experience working with U.S.-based companies.
