Customer Success & Support Specialist
Warehance is looking for a Customer Success & Support Specialist who is detail-oriented, technically capable, curious, and great with people.
Warehance is a warehouse management system that helps businesses manage orders, inventory, shipping, and fulfillment, making e-commerce and retail distribution faster and more efficient.
This is a problem-solving role. You’ll work directly with customers to understand what they’re trying to accomplish, investigate issues, answer technical and operational questions, and communicate solutions clearly.
We care about the quality of the answer, not just how quickly a ticket gets closed.
What You’ll Do
Solve technical, operational, and business problems for customers
Investigate issues and identify the real root cause
Explain technical information clearly and confidently
Learn how our customers operate and help them use Warehance effectively
Work with product and engineering when deeper investigation is needed
Own customer problems through resolution What We’re Looking For
You’re detail-oriented and analytical, but also social and comfortable working directly with customers. You enjoy figuring things out, asking good questions, and taking ownership of problems.
You also need to be willing and excited to learn. Warehousing, shipping, e-commerce, and software can get complex, and we don’t expect you to know everything on day one. We do expect you to continuously learn, ask questions, and get better.
Our values matter in how we work:
Integrity Be honest, accurate, and accountable.
Craft / Excellence Take pride in your work. Care about the details and the quality of every answer.
Passion Bring energy and care to the work. Take customer problems seriously and want to solve them well.
Curiosity Ask questions, dig deeper, and understand how things actually work.
Generosity Be helpful with your time, knowledge, and attention. Treat customers and teammates with respect and patience.
You don’t need to know everything on day one. You do need to be willing to learn, care about finding the right answer, and communicate it well.
Warehance is a warehouse management system (WMS) designed for modern brands and third-party logistics (3PL) providers. The platform helps warehouses manage inventory, fulfillment, shipping, receiving, returns, automations, billing, and operational workflows across multiple e-commerce platforms including Shopify, Amazon, TikTok Shop, and WooCommerce. Warehance serves businesses that rely on the system to run real operational warehouses and fulfill actual customer orders. The company emphasizes integrity, craft, curiosity, and customer support as core values, believing that trust is built through honest communication and genuine problem-solving.
