Headquarters: Remote
In this role, you will:
Support our users across all online channels (email, Discord, website chat, forums, social medias, etc)
Create how-tos, guides, wikis, knowledge base, etc for recurring questions/issues
Collaborate with engineers on our team to debug through challenging technical issues
We hope you:
Have great written communication skills
Have at least basic Linux technical skills, such as SSH, running commands in Terminal to debug with users, etc (we’ll train you with umbrelOS-specific commands)
Like talking to users and are willing to constantly do so without external encouragement
Are able to empathize with users, and genuinely care about their problems — we can’t exist without them
To apply: https://weworkremotely.com/remote-jobs/umbrel-customer-support-technical
Umbrel is a company that offers Umbrel Home, a hardware product for users. The company operates with a distributed, remote team and manages customer support across multiple channels including email, Discord, website chat, forums, and social media. They handle order fulfillment, shipping logistics, and customer service for both technical and non-technical issues. Umbrel appears to focus on hardware products and user support operations.
