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(Czech) Customer Support Consultant (Czechia, remotely)

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Location
Czechia
SupportYourApp

Job Description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What You Will Do:

  • Communicate with hot leads and existing customers via calls
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Always be up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

  • Excellent Czech and English (B2) communication skills
  • Attention to details
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Will be a great plus:

  • Customer service or sales experience
  • Experience with CRM systems

Benefits and Perks:

  • Fixed schedule, Monday to Friday 9 AM–5 PM CET
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

Advice from our career coach

If you are passionate about the world of tech and looking to join a multicultural and multilingual environment from the comfort of your home office, consider applying for the Customer Support Consultant role at SupportYourApp. To stand out as an applicant, here are some tips:

  • Highlight your excellent Czech and English (B2) communication skills
  • Demonstrate your attention to detail and analytical skills
  • Showcase your positive and responsible attitude
  • Ensure you have a personal laptop/computer with at least 8GB of RAM and a stable internet connection
  • If you have customer service or sales experience, or experience with CRM systems, make sure to mention it
  • Emphasize your ability to maintain customer relationships and meet KPIs
  • Stay up-to-date with cutting-edge technology and the latest customer happiness practices

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