We are looking for a dynamic and results-driven Sales Outreach Specialist to join our team. You will be responsible for crafting and executing outreach strategies, nurturing relationships, and converting leads into valuable clients. The ideal candidate will have a passion for sales, a strategic mindset, and a proven ability to achieve targets. This role is crucial in driving the growth of SupportYourApp by identifying and engaging potential clients.
What You Will Do:
- Lead Generation Outreach:
- Identify and research potential leads within target markets using our existing database, additional sources including LinkedIn, industry databases, and networking events.
- Develop and implement effective outreach strategies to initiate contact with prospects, including crafting personalized emails, making cold calls, and leveraging social media.
- Lead Nurturing:
- Engage in nurturing leads through follow-ups and personalized communication, automated drip campaigns and multi-channel engagements.
- Lead Qualification:
- Evaluate and qualify leads based on their potential to convert into clients. Gather relevant information about their requirements, budget, and decision-making process.
- Pipeline Management:
- Build and maintain a pipeline of qualified leads, tracking their progress from initial contact through to conversion.
- Collaboration Feedback:
- Coordinate with the marketing team to align outreach strategies with overall business goals.
- Assist in creating customized proposals and presentations that address the unique needs of each prospect. Ensure timely follow-up and address any questions or concerns.
- Data Reporting:
- Record all interactions and lead data in the CRM system, ensuring accurate tracking for sales reporting.
- Provide regular reports on outreach activities, demo success rates, deal closures, and overall pipeline health.
What You Need:
- 2+ years of experience in lead generation, sales or business development in the outsourcing or customer support industry;
- Excellent spoken and written English (C1+);
- Experience with B2B markets in the EU, US, Canada and similar;
- Proven track record of meeting or exceeding sales targets and KPIs;
- Strong communication skills with a persuasive and engaging approach;
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
- Familiarity with CRM systems and sales tracking tools;
- Ability to work both independently and collaboratively within a team environment.
Would be a plus:
- Bachelor’s degree in Marketing, Business, Communications, or a related field;
- Familiarity with outsourcing services and industry practices;
- Good sense of humor 🙂
Benefits and Perks:
- Fully remote;
- Compensation in USD;
- Lots of interesting tasks and communication with the team;
- Bright corporate events;
- Creative team of professionals;
- Adequate, friendly management and no bureaucracy.
Who we are:
SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.
We work with clients from over 30 countries and speak over 60 languages.
Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.
We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.
We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!
Visit our website: http://www.supportyourapp.com/
* We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.
North Macedonia
