Role Overview
We are seeking a motivated and customer-focused Danish Speaking Fitbit Customer Support Specialist to join our growing team in Sofia, Bulgaria. This role will serve as the primary point of contact for Danish-speaking customers who rely on their Fitbit wearable technology to support their health, fitness, and wellness journeys.
What You Will Do
Deliver outstanding customer support to Danish-speaking Fitbit users via phone, email, and live chat, resolving product and service queries with professionalism and empathy. Troubleshoot technical issues related to Fitbit wearables and educate customers on Fitbit's full range of health and wellness features.
Why It Might Be a Fit
Native or fluent Danish language skills are essential for this role. A genuine interest in fitness, wellness, wearable technology, or health-focused consumer products is highly advantageous. Previous experience in customer support or a related client-facing role is preferred but not strictly required.
Requirements
Native or fluent Danish language skills (spoken and written)
Valid EU passport
Strong problem-solving abilities with a customer-first mindset
Good working knowledge of digital tools, mobile applications, and basic technical troubleshooting processes
Excellent communication skills in English (in addition to Danish) Benefits
Competitive Monthly Salary
Fully Paid Training programme
Comprehensive Health Insurance coverage
Fully Paid Relocation Package
Monthly Performance Bonus
€1,500 Signing Bonus
Vibrant, multicultural, and supportive workplace environment
Ongoing career development opportunities
Team events
Exclusive employee benefits
Mercier Consultancy is a customer service and sales staffing consultancy that recruits multilingual professionals for client-facing roles. The company specializes in placing German-speaking, Portuguese-speaking, and Dutch-speaking customer service representatives and sales agents across various industries including FMCG and green energy. They facilitate remote work opportunities and international relocation packages for candidates, operating across multiple locations including Greece. The company focuses on connecting language-fluent talent with customer service and sales positions in competitive markets.
