Data Ops Associate
Would you like to be part of a team that delivers high-quality support to our customers?
Would you like the opportunity to learn cutting-edge administrative skills?
About our Team
Our Academic & Government team helps our communities accelerate knowledge for a better world by helping to establish, discover and advance knowledge. We do this by turning scientific discoveries into peer reviewed knowledge, hosting the world’s richest corpus of knowledge, allowing users to unlock insights from content and by measuring the quality and impact of research - turning insights into outcomes.
About the Role
You will take ownership for orders from internal customers for a range of our products including publications, journals and books. You will oversee the ordering processes to ensure successful and on-time delivery. You will have the opportunity to learn, develop and create complex reports for sharing insights and knowledge.
Main Activities and Responsibilities
1. Maintain and create customer accounts in relevant systems.
2. Ensure all the assigned activities orders / agreements / emails are processed within the agreed Turnaround Time & quality.
3. Respond professionally to customer queries by phone/ and e-mail using the Best Practice guidelines.
4. Adhering to Business/Process requirements as per SOP/Training Module.
5. Complete RCA (Root Cause Analysis) for any escalations received for team with appropriate CAPAs (Corrective Action & Preventive Action)
6. Support or lead small scale process improvements
7. Adhere to the Quality Auditing process, whenever required for the team
Requirements:
Functional and Technical Competencies
1. Work effectively in a team environment
2. Excellent verbal, written and interpersonal communication skills
3. Highly flexible and welcome change/improvements
4. Intermediate Analytical and Problem-Solving Skills
5. Keen to details and above average comprehension
6. Reports generation & analysis
7. Basic documentation and process mapping skills
8. PC knowledge, working knowledge of Windows operating systems, fluent with Internet and mainstream web browsers. Proficient in MS Office tools (Excel, Word, PowerPoint, Visio, etc.)
9. Experience in writing, editing, and reviewing texts
10. Basic understanding of MDM (Master Data Management)
11. Basic understanding of Customer Service and Order to Cash processes
Education, Knowledge, Skills, and Experiences (and any other requirements)
• Education at least at bachelor’s level
• 2 years’ experience in a similar role / relevant experience
• Experience in working with stakeholders, maintaining relations, and managing expectations.
• Data driven – an understanding of how data can drive decisions
• Previous Master Data Management or customer data related experience would be an advantage
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working remotely from home or in our office in a flexible hybrid pattern
Working flexible hours - flexing the times you work in the day
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Comprehensive Health Insurance: Covers you, your immediate family, and parents.
Enhanced Health Insurance Options: Competitive rates negotiated by the company.
Group Life Insurance: Ensuring financial security for your loved ones.
Group Accident Insurance: Extra protection for accidental death and permanent disablement.
Flexible Working Arrangement: Achieve a harmonious work-life balance.
Employee Assistance Program: Access support for personal and work-related challenges.
Medical Screening: Your well-being is a top priority.
Modern Family Benefits: Maternity, paternity, and adoption support.
Long-Service Awards: Recognizing dedication and commitment.
New Baby Gift: Celebrating the joy of parenthood.
Subsidized Meals in Chennai: Enjoy delicious meals at discounted rates.
Various Paid Time Off: Take time off with Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
Free Transport pick up and drop from the home -office - home (applies in Chennai)
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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