We are looking for a Delivery Lead to join our Delivery team. You will be reporting to the Manager of Delivery. We are welcoming applicants from Canada, the US, and the UK for this position.
As a Delivery Lead, you will deliver transformative solutions that are a blend of program management, customer success, and operations. You will find the best path forward to get our generative AI platform into the hands of customers and ensure ongoing adoption to realize value. You will also collaborate with stakeholders across the organization to ensure the successful completion of strategic initiatives.
You Will:
- Support high-profile complex programs and help in the creation of the best path to empowering scientists with our generative AI platform for drug discovery acceleration.
- Develop strong relationships with customers to ensure successful deployment and ongoing adoption of our technology.
- Facilitate touchpoints with key points of contact, and prepare content and/or present at executive review meetings. Partner with the account teams to develop and execute account-specific adoption activities that drive awareness, usage, advocacy, and value.
- Participate in user calls, ensuring ongoing efficacy of engagement strategies and improvements to adoption metrics.
- Forecast support needs and monitor and control the health and risks of critical deliverables.
- Use metrics and reporting to help grow scientist engagement and utilization of BenchSci technology.
- Champion continuous improvement, identifying opportunities for more consistent and efficient execution.
You Have:
- 3+ years of experience in project or program management that spans multiple domains of expertise.
- 3+ years experience in customer success for B2B enterprises and global organizations.
- Educational background or working experience in a life sciences or technology discipline.
- Experience crafting and delivering presentations in front of audiences of all sizes in a professional setting.
- Experience navigating complex subject matter and working with multiple stakeholders at different levels.
- Comfortable dealing with ambiguity and finding a path forward.
- A knack for interpreting complex data and defining strategies and tactics to improve trends.
- A passion for driving progress in the life sciences.
- A thirst to be part of a team that is focused on transformation and world-class delivery.
- Willingness and ability to travel internationally up to 20% of the time.
Benefits and Perks:
An engaging remote-first culture
A great compensation package that includes BenchSci equity options
A robust vacation policy plus an additional vacation day every year
Company closures for 14 more days throughout the year
Flex time for sick days, personal days, and religious holidays
Comprehensive health and dental benefits.
Annual learning development budget
A one-time home office set-up budget to use upon joining BenchSci
An annual lifestyle spending account allowance
Generous parental leave benefits with a top-up plan or paid time off options
The ability to save for your retirement coupled with a company match!
About BenchSci:
BenchSci's mission is to exponentially increase the speed and quality of life-saving research and development. We empower scientists to run more successful experiments with the world's most advanced, biomedical artificial intelligence software platform.
Backed by Generation Investment Management, TCV, Inovia, F-Prime, Golden Ventures, and Google's AI fund, Gradient Ventures, we provide an indispensable tool for scientists that accelerates research at 16 top 20 pharmaceutical companies and over 4,300 leading academic centers. We're a certified Great Place to Work®, and top-ranked company on Glassdoor.
Our Culture:
BenchSci relentlessly builds on its strong foundation of culture. We put team members first, knowing that they're the organization's beating heart. We invest as much in our people as our products. Our culture fosters transparency, collaboration, and continuous learning.
We value each other's differences and always look for opportunities to embed equity into the fabric of our work. We foster diversity, autonomy, and personal growth, and provide resources to support motivated self-leaders in continuous improvement.
You will work with high-impact, highly skilled, and intelligent experts motivated to drive impact and fulfill a meaningful mission. We empower you to unleash your full potential, do your best work, and thrive. Here you will be challenged to stretch yourself to achieve the seemingly impossible. Learn more about our culture.
Diversity, Equity and Inclusion: We're committed to creating an inclusive environment where people from all backgrounds can thrive. We believe that improving diversity, equity and inclusion is our collective responsibility, and this belief guides our DEI journey. Learn more about our DEI initiatives.
Accessibility Accommodations: Should you require any accommodation, we will work with you to meet your needs. Please reach out to [email protected].
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