Want to deliver tech with purpose, with people who care?
Join us in our mission to create solutions that help keep children safe online.
Who we are?
Headquartered in Perth, Australia, Qoria is an ASX listed global leader in child digital safety technology and services. We are a purpose driven business, operating under the ‘Linewize’ brand in North America and Asia Pacific, under the ‘Smoothwall’ brand in the UK, and under the ‘Qoria’ brand in EMEA. Our solutions are utilized by schools, school districts and their parental communities to protect children from seeing harmful content online, to identify children at risk based on their digital behaviors and to ensure teachers maintain focus and safe learning in the digital classroom. 27k schools and 6 million parents depend on our solutions to keep 22 million children safe in 180 countries around the world.
What’s the opportunity?
Deployment engineers are responsible for implementing and deploying technical solutions for Smoothwall school, colleges and academy trusts.. They work closely with customers to understand their needs and ensure that the solution is tailored to meet those needs. In addition to technical expertise, these engineers also have a strong focus on customer service and customer experience. They strive to ensure that the implementation process is smooth and seamless for the customer, providing support and guidance throughout. Their goal is to ensure that the customer has a positive experience with the product and is satisfied with the end result.
Here's how you'll do it :
Collaborating with project managers, developers, and other team members to plan and execute technical implementation projects.
Conducting technical assessments and analysis to determine the best approach for implementing solutions.
Configuring and customizing software applications and systems to meet the specific needs of the organization.
Testing and troubleshooting technical solutions to ensure they are functioning correctly and meeting the requirements of the project.
Providing technical support and guidance to end users and stakeholders during the implementation process.
Documenting technical processes, configurations, and troubleshooting procedures for future reference.
Collaborating with cross-functional teams to ensure successful implementation and integration of technical solutions.
Keeping up-to-date with the latest technologies and industry trends to continuously improve technical implementation processes.
Communicating with stakeholders, including management, clients, and vendors, to provide updates on project progress and address any issues or concerns.
Participating in meetings, workshops, and training sessions to enhance technical skills and knowledge.
From time-to-time you will need to work in our Support Team to improve learning and development
Overall, a deployment engineer plays a crucial role in ensuring the successful implementation of technical solutions within a school, college or Academy Trust. Their day-to-day activities involve a combination of technical skills, project management, communication, and problem-solving abilities to deliver high-quality solutions that meet the needs of the organization.
Requirements
What you'll bring:
- Experience working in schools, colleges or other education institutions.
- UK driving license and own transport.
- 2 years previous experience in a similar role
- Previous web filter and or on-premise solutions experience
- Bachelor's degree in computer science, information technology, or a related field: a bachelor's degree in a technical field for Deployment Engineer positions.
- Relevant certifications: certifications such as Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Expert (MCSE), or Project Management Professional (PMP)
What you have:
Strong technical background: A solid understanding of technical concepts, systems, and applications is essential for a Deployment Engineer. This includes knowledge of programming languages, networking, databases, and operating systems.
Problem-solving skills: Deployment Engineers must be able to quickly identify and troubleshoot issues that arise during the implementation process. They should have strong problem-solving skills and be able to think creatively to find solutions.
Communication skills: Effective communication is crucial for Deployment Engineers, as they need to be able to work with various teams and stakeholders to ensure successful implementation. This includes both written and verbal communication skills.
Project management skills: Deployment Engineers often work on multiple projects simultaneously, so strong project management skills are essential. This includes the ability to prioritize tasks, meet deadlines, and manage resources efficiently.
Customer service skills: Deployment Engineers often work directly with customers to implement new systems or applications. Therefore, strong customer service skills are important in order to effectively communicate with clients and address their needs.
Why choose Smoothwall by Qoria:
In this role, you can expect:
- Employee stock options
- Enhanced holiday & family leave
- Tech Allowance
.... and much more
More importantly, you’ll:
- Deliver tech with purpose...
As part of our Support team, your work truly matters. Your creativity, organizational skills, and understanding of our tech customers’/clients’ needs will help grow and nurture our membership. This means helping more children stay safe online.
- With people who care...
You’ll work among a tight-knit team of Support professionals who share your passion for enabling safe online environments. We all take ownership of our work, end to end. And at the same time, we really care about growing and winning together.
- Through work that you love...
You’ll get to work on projects with real-world impact. And along the way, you'll be exposed to modern technologies and processes, in a fast-paced and supportive learning environment.
- And a career that you own.
A proven career path forward, with real opportunities to progress your career into other teams and departments within the company. Exposure to industry leading tech, developed in-house by an amazing engineering team. Regular company wide lunch and learn sessions. And as you step up and take ownership to make things happen, you’ll carve out an incredible career.
Sound like you?
We’d love to hear from you. Please submit your application if you would like to be considered for this opportunity.
At this stage we are only accepting applications from those with full working rights.
United Kingdom
