JOB SUMMARY:
The Device Support Specialist (DSS) are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology patients as needed.
The DSS is a full-time, salaried, field-based position reporting to the Regional Manager, Device Support Specialist with a heavy travel requirement.
This role's territory will cover the entire state of: North Carolina. The ideal candidate will reside in or near Greensboro, NC or surrounding area.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Support and honor our “Patient Forward” mission
- Adhere to timelines and guidelines for conducting patient interactions
- Travel to patient homes and to physician offices
- Conduct regular, in-home patient visits and provide the following:
- TTFields education and treatment initiation as well as enhanced training sessions for new patients
- Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure
- Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
- Conduct regular, in-home patient visits and provide the following:
- Serve as technical representative to assigned medical centers
- Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
- Work independently within an assigned regional territory while collaborating with cross-functional team members
- Must be flexible to accommodate the needs of the business
- Complete ongoing assessments that demonstrate learning and adoption of training material
- Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
- Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle
QUALIFICATIONS/KNOWLEDGE:
- Bachelor’s degree, certification in allied health, or relevant work experience preferred
- Patient care experience preferred
- Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
- Must have a valid driver’s license
- Commercial air travel required
- Amount of travel required within assigned territory could be up to 75%
- Travel outside assigned territory, including occasional overnight stays, may also be required
- Primary residence must be within assigned territory
- Assigned territory subject to change
- Attendance at company meetings both in and out of assigned territory required
OTHER:
- Ability to lift up to 50 pounds
- Ability to drive long distances
ABOUT NOVOCURE:
Our vision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
– innovation
– focus
– drive
– courage
– trust
– empathy
An Equal Opportunity Employer, including disability/veterans
United States
