Digital Implementation Specialist (Full-time)

About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for patients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

This role is situated within the Digital Product Team at Diana Health. Diana Health’s Digital Product team works on building and enhancing our patient- and provider-facing technologies, which serve as critical enablers of our differentiated care model. The team develops mobile apps, EHR features, and various integrations with third-party tools to help solve some of the most acute barriers to operating an impactful, efficient healthcare business.

Role Description:

This role will oversee the implementation of digital solutions:

1. Support the implementation of new features of our existing digital tools and implementation of new digital tools across our clinical sites.
2. Drive alignment across internal stakeholders to ensure successful training and implementation for new digital solutions.
3. Provide ongoing support for our existing digital tools and the processes to support these tools within the broader product team and the clinical teams.

What you’ll do:

Program Implementation and Management

• Own and manage new digital program implementation.
• Contribute to new digital implementation standards and process improvements.
• Set and coordinate meetings and planning cadences across all necessary Diana Health locations to implement the new digital tools or features.
• Occasionally travel to clinic sites to support new product implementation.

Training and Education

• Collaborate with the internal training team to develop necessary training processes and materials for new implementations and ongoing education for new hires.
• Work closely with product managers and the head of digital product to understand the program development pipeline and develop the required training roadmap.
• Work closely with product managers and the head of digital product and design to develop all necessary training materials for successful implementation.
• Coordinate with clinic leadership to schedule necessary training sessions.

Change Management and Collaboration

• Collaborate with regional leadership on change management processes.
• Work with regional directors and practice managers on internal communications and change management programs as necessary.

Continuous Improvement and Support

• Collaborate with the on-site team to support feedback and propose improvements to Diana Health’s training and education processes (e.g., training design, educational materials, site champions).
• Manage patient issues submitted for the Diana Health patient app.
• Provide digital process support required for new site implementation
• Provide ongoing support for existing digital tools and systems such as issue troubleshooting, investigation for process improvements, and system maintenance.
• Support product managers and designers with monthly sprint cycles with the in-house development team, including story development and release testing

Provide digital process support required for new site implementation

• Provide ongoing support for existing digital tools and systems such as issue troubleshooting, investigation for process improvements, and system maintenance.
• Support product managers and designers with monthly sprint cycles with the in-house development team, including story development and release testing.

Who you are:

• A dynamic, entrepreneurial individual with outstanding problem-solving, analytical and interpersonal skills
• A superb written and verbal communicator who can effectively interact with stakeholders at all levels.
• A strong problem solver. Results-oriented with a bias towards action and data-driven decision-making
• Strong visual communicator with the ability to create informative yet easy-to-digest training material
• A fast learner with an ability to absorb and synthesize a broad range of information
• A strong project manager with a keen attention to detail.
• Driven by the desire to understand end-users needs and build the necessary assets to fit those needs.
• Effective in high-pressure situations with an ability to handle multiple tasks simultaneously
• Flexible and adaptable and able to thrive in a dynamic and rapidly changing startup environment
• Flexibility/ability to travel occasionally (once a quarter)

Key Skills:

• Project management and organizational skills.
• Strong knowledge of healthcare IT systems, particularly EHRs and telehealth.
• Excellent communication and training abilities.
• Analytical skills for assessing program performance.
• Familiarity with healthcare regulations like HIPAA

Experience:

• Bachelor's degree required, Business or Healthcare related field a plus
• 2+ years experience, ideally in tech, consulting, business development, product management, project management or similar
• Experience working with digital health technology, EHRs, or strong healthcare industry knowledge is a plus.

Diana Health Culture

• Having a growth mindset and striving for continuous learning and improvement
• Positive, can do / how can I help attitude
• Empathy for our team and our clients
• Taking ownership and driving to results
• Being scrappy and resourceful