Location: Barbados
Working Hours: 7:30am-4:30pm
Department: Operations
Environment: Office
Type of Employment: Permanent
The Ideal Candidate
The Digital Solutions Specialist supports the improvement of Newport Water’s day-to-day
operations by helping analyze, refine, and implement more efficient business processes across
departments, using business applications, automation, and digital tools.
Working closely with the Operations Team Leader and department teams, this role focuses on
practical, hands-on process improvements - identifying inefficiencies, documenting and
simplifying workflows, and implementing solutions that reduce manual work, improve visibility,
and support lean, scalable operations.
The role combines business process awareness with digital execution capability, grounded in Lean
thinking and continuous improvement. The emphasis is on steady, incremental progress (getting
1% better every day) rather than large-scale transformation initiatives.
This is a collaborative and execution-focused role, contributing to process and system
improvements while working alongside internal stakeholders and external technical partners
where required.
Key Responsibilities
Business Process Optimization (Lean-Focused)
Build a working understanding of Newport Water’s operations and key workflows
Support teams across Sales, Operations, Finance, and Service in reviewing and improving processes
Identify inefficiencies, bottlenecks, and sources of waste in day-to-day activities
Assist in redesigning workflows to improve efficiency, consistency, and client experience
Apply Lean thinking to simplify processes and reduce unnecessary steps
Contribute to a culture of continuous improvement through small, practical changes
Requirements Gathering & Process Mapping
Work with team members to understand current processes and challenges
Help identify required data inputs, outputs, and dependencies
Document current-state and future-state workflows in a clear and practical way
Support the translation of business needs into structured solution requirements
Digital Solutions, Automation & AI
Configure and improve solutions within ERP, CRM, and other business applications
(including Zoho One)
Build and maintain automations that reduce manual work and improve accuracy
Support integration between systems (ERP, CRM, website, e-commerce, etc.)
Ensure solutions align with agreed process improvements
Work with external specialists on more advanced integrations or technical implementations when needed
Assist in applying AI tools where they offer clear, practical benefits
Business Applications Support
Support the day-to-day administration and improvement of core business applications
Help maintain data accuracy, system structure, and user access controls
Assist in ensuring systems remain reliable and aligned with operational needs
Escalate or coordinate more complex system issues where required
Data, Reporting & Visibility
Build and maintain basic dashboards and reports to support operational visibility
Help ensure data is accurate and consistently used across systems
Support leadership with tracking key metrics and performance indicators
Use data to highlight opportunities for process improvement
Documentation, SOPs & Learning Systems
Create and update Standard Operating Procedures (SOPs) for key processes
Ensure SOPs are clear, practical, and aligned with how work is actually performed
Support development of training materials and onboarding resources
Contribute to building and maintaining the company’s Learning Management System (LMS)
Ensure documentation is kept current and accessible
Governance, Continuity & Good Practice
Maintain clear documentation of workflows, automations, and system changes
Follow established change management and testing practices for updates
Support basic system security practices such as access control and data handling
Help ensure solutions are maintainable and not overly dependent on individuals
End-User Support & Adoption
Provide first-line support for business applications and digital workflows
Troubleshoot and resolve common system issues
Support teams in using systems correctly and consistently
Reinforce adoption of standardised and improved processes.
ICT & Technical Coordination
Work with external ICT providers and technical partners as required
Support basic system integrations and troubleshooting using APIs
Assist with technical tasks or coordinate external support where needed
Provide light ICT support (user setup, access, basic troubleshooting)
Skills, Experience & Attributes
Required
Strong systems thinking and interest in improving business processes
Basic understanding of Lean principles and continuous improvement
Experience working with ERP, CRM, or similar business applications
Ability to understand workflows and help map or improve processes
Experience with automation tools or digital workflows
Basic working knowledge of APIs and integrations (REST, JSON, webhooks, etc.)
Strong problem-solving skills with a practical, hands-on approach
Ability to work collaboratively across teams
Preferred
Experience with platforms such as Zoho One or similar systems
Exposure to process mapping or continuous improvement initiatives
Basic scripting or programming knowledge (e.g., Deluge, JavaScript, Python)
Experience building reports or dashboards
Experience creating SOPs or training materials
What Success Looks Like
Day-to-day processes become simpler, faster, and more consistent
Manual and repetitive tasks are gradually reduced through practical improvements
Systems are used more effectively and consistently across teams
Staff are supported and confident in using business applications
SOPs and documentation are clear, current, and actively used
Improvements are delivered steadily over time through continuous optimization.
Apply here or submit your resume and certified copies of any relevant qualifications to careers@newport-water.com with the subject “DIGITAL SOLUTIONS SPECIALIST”
Deadline: June 5th, 2026
