Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Director, Claims Quality. Are you a passionate champion of quality with a keen eye for detail and leveraging data driven insights in pursuit of operational excellence? Do you thrive on creating future state solutions and possess the leadership skills to inspire others to achieve a shared vision? As SageSure’s Claims team grows, you’ll be an integral player in ensuring we scale our claims operations with the highest level of quality and accuracy, leveraging automated solutions when possible. If so, we encourage you to apply for the Director - Claims Quality Assurance role.
What you’d be doing:
- Own and execute the quality assurance roadmap prioritizing high-impact initiatives and automated solutions to optimize claims handling, enhance accuracy, adherence to regulatory compliance and drive continuous improvement.
- Lead and mentor a team of talented quality assurance professionals, fostering a collaborative and data-driven culture.
- Analyze the quality teams’ performance to ensure audit data is consistent, accurate and provide actionable insights to stakeholders.
- Conduct ongoing analysis of audit data to identify trends, issues, and opportunities for training, or refinements to guidelines or processes.
- Manage the creation and delivery of clear and insightful stakeholder reports to provide insights on overall quality and progress updates against key activities and outputs.
- Partner with Claims Optimization, Operations, and Compliance to establish quality KPIs, measurement systems, audit requirements.
- Develop, implement, and oversee a claim reinspection program.
We’re looking for someone who has:
- Bachelor’s degree required.
- 10+ years of P&C claim experience including claim quality audit experience is required.
- 8+ years of experience managing a team; a track record of rapid scaling of high-performing agile teams.
- 5+ years of claim field reinspection experience is required.
- Strategic thinker with the ability to execute.
- Excellent communication, experience managing multiple priorities and working closely with stakeholders on timely execution of deliverables.
- Able to perform work with limited supervision, while possessing the ability to effectively prioritize and manage daily workflow and project assignments to meet specified deadlines.
- Experience with data interpretation, data analysis, OKR/metric generation and performance measurement experience.
- An exceptional coach that can bring out the best in their teams and is committed to the development of their team.
Highly preferred candidates also have:
- Experience working within data-driven organizations
- Claims training experience or oversight preferred
- Program Management experience
- Professional designation(s) or advanced degree
- Catastrophe claims support experience
- Knowledge of construction and repair methodologies via claims field experience
About the Claims team at SageSure:
On SageSure’s Claims team, you’ll be doing more than investigating and resolving losses. From the ground up, you’ll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you’ll coach, mentor and engage with those around you in ways that bring out the best in people and effect change. You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.
About SageSure:
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
United States
