Director, Field Operations

Overview:

If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking an experienced, talented, and committed Director of Field Operations with deep technical knowledge of property claims and damage estimation.

A qualified candidate must have extensive experience navigating challenging and complex claim situations, collaborating with others to develop and achieve business goals, and inspiring team members to reach their full potential. Ideal candidates will have a strong track record of creating, developing, and leading highly successful field operations through significant periods of change.

What you’d be doing:

• Directly manage Field Claim Supervisors who each lead a team of 5-10 Field Claim Adjusters that conduct onsite coverage and damages assessments of personal and commercial lines property losses, including the writing of detailed and accurate damage estimates.
• Ensure Field Team KPIs are within target by developing, monitoring, and adjusting tactical plans.
• Collaborate with internal and external partners to drive results through the optimization of our claim-handling processes, systems, and procedures.
• Select and manage vendors as needed to support the Field Team’s needs.
• Collaborate with peers and the Claims Executive Team to establish, communicate, and reinforce department vision and goals.
• Collaborate with the Catastrophe Claims AVP to leverage internal and external resources to support CAT response.

We’re looking for someone who has:

• 10+ years of property claims experience.
• 5+ years of claims leadership experience, the majority being in the field.
• Extensive estimating experience in Mobile Claims/Symbility.
• Knowledge and experience using major data analytics platforms.
• Advanced knowledge of construction and repair methodologies.
• Excellent written and verbal communication skills.
• Ability to travel frequently for field co-inspections & potential deployment during large catastrophic events.
• Adjuster licensed or meets requirements for licensing in applicable states.
• Solid analytical and problem-solving abilities, with a data-driven approach to decision-making.
• Demonstrated ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities.

Highly preferred candidates also have:

• Catastrophe handling, leadership, and coordination experience
• Strong process development and analytical skills
• Vendor management experience
• Bachelor’s degree
• Professional designations

About SageSure:

As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.

A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.

We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.

We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.

SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.

Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.